Re: Linux slows down e-mail (sic)

On Thu, 26 Feb 2009, Jacques B. wrote:

> On Thu, Feb 26, 2009 at 2:11 PM, Croombe F. Pensom
> <[email protected]> wrote:
> > How's this for idiocy?
> > I called Bell this morning...

> > When WILL Bell get some INTELLIGENT people on their technical assistance
> > line?

Who cares! Don't put up with them. Don't work for them or encourage them 
by giving them your money!

> Your mistake was letting them know what OS you were using.

with Bhell.

>  I had a problem with email once.  I use Thunderbird as my email client 
> but knew that they would blame it as soon as they found out.

Of course. They hire complete idiots. (I wince, as my Bell ADSL lost 
network connectivity today and is still not up. Anyone else experiencing 
this? And why am I giving them my money!? Ok, it's a pretty solid 
connection 99% of the time, and I like some redundancy of two different 
suppliers)

> So when you call, you don't let them know what OS you are using.

If Bhell.

> But we have to recognize that the demand does not justify the
> additional cost that would be required to provide that level of
> support on broad scale.

Nonsense!

< To have that level of support would require
> more $ which means we would pay more for their service.

Prove it. Maybe having competent support people means a company can get 
through more calls faster, with fewer, better paid people, and make more 
money.

>  We have to be realistic about some of our expectations of support for 
> Linux and non-standard applications.

Realistic? Really? Contrast Bhell with this:

http://teksavvy.com/en/support.asp?ID=7&mID=2

Do you see a multitude of OS and applications on this page? Yes! Win98 to 
BSD!

I just called TekSavvy's *24 hour* telephone customer support line. I 
waited but a minute to get a friendly support person this time, which was 
long for them.

I asked the support person if they required specific OS or client SW to 
diagnose a client problem.
 
"No."

"So you wouldn't require, for example, Outlook on a specific operating 
system in order to diagnose an email problem?"

"Not at all. We might have to wing it, if we weren't familiar with that 
application, say kmail - like do you see an account box somewhere?, but we 
can work with anything."

Their prices are also very reasonable.

An example of their incredible support: years ago I had a second DSL line 
installed (first is Bell ADSL) and then got so busy that I couldn't finish 
setting up the host. Teksavvy called me a month later.

"We noticed there was no traffic on your line this past month. Are you 
having a problem ? Can we help you with anything ?"

<sound of jaw hitting floor>

Unbelievably good service. I can't say enough good about TekSavvy.

www.teksavvy.com
Their name really says it all.

Brett


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