Re: Sympatico update

On 12/23/09 09:42, [email protected] wrote:
> I was in the same boat as Garth.  It was a total disaster with me as 
> well. Billing me when I had no service.  Avoid 3web, cybersurf, etc.
>
> As for Sympatico, my father-in-law is attempting to upgrade from 
> dial-up to high speed in the new year (yes he is a little behind the 
> times).  He called his current ISP and they checked his two phone 
> lines for DSL service.  Both could have the service but there is no 
> space left in the DSLAM.  So, he called Sympatico.  They will sign him 
> up no problem.  How can that be?  What is Bell doing?  Are they 
> keeping space in the DSLAM for Sympatico and screwing the smaller 
> ISPs?  Or maybe they kick off a competitor's customer's service to 
> free up a spot for a new Sympatico customer?
Bell is reserving space for themselves.
It is called an "embargoed" area.
>
> I advised him against Symaptico because I think Bell is scum.  
> However, Rogers is also scum.
>
> I have only heard good things about Teksavvy but I believe they are 
> also at the mercy of scummy Bell with regards to the DSLAM and would 
> potentially put him in the same boat as I was in with (in order) 
> Magma, IStop, Cybersurf (bought customers from IStop) all of which 
> claimed to be screwed by Bell during my times of service.
Yes, most DSL uses Bell lines.
There is an exception for some Primus customers.
>
> The only thing that works for me (and yes it is kind of a deal with 
> the devil) was to get Rogers and then host my email with another 
> company.  And the only way to get competitive pricing from Rogers is 
> to threaten to quit once a year to get a "customer retention" deal.  
> And yes, every time I call, I feel a little bit dirty having to deal 
> with the devil.
>
>
> Good luck with what ever you choose.  I have not found a satisfactory 
> solution.
>
> Dennis

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