UnitedHealthcare taught us ways to deny claims: Former employee

https://www.newsnationnow.com/health/unitedhealthcare-ways-deny-claims-
former-employee/

UnitedHealthcare CEO fatally shot in New York
Luigi Mangione pleads not guilty to murder and weapons charges
The killing has sparked widespread outrage at the U.S. health care system
Damita Menezes

Updated: Dec 30, 2024 / 11:35 AM CST
(NewsNation) — A former UnitedHealthcare claims representative says 
employees were systematically trained to deny medical claims and rush 
distressed customers off phone lines, revealing internal practices at the 
nation’s largest health insurer amid growing scrutiny of the industry.

Natalie Collins, who worked for UnitedHealthcare for nine months, said 
Saturday on “NewsNation Prime” that staff received “so many different ways 
to deny” claims during their two to three months of training, with 
supervisors often standing behind representatives instructing them on 
denial methods.

“We weren’t given proper instruction to actually pay the claim, and there 
wasn’t enough monies in certain files in certain companies to pay medical 
claims,” Collins said. “We would have to just get the client off the phone 
as fast as we could.”

Health insurance ‘delay tactic’ is too common: Former Cigna executive 
Collins described crying at her desk while handling calls from desperate 
patients, as supervisors laughed.

Collins, now the owner of “Mother’s Keeper Doula,” quit her position after 
attempting to approve payment for a widowed mother of five whose husband 
died of pancreatic cancer, saying supervisors had instructed her to deny 
the hospice claim and get the caller “off our phone line.”

“They just wouldn’t allow me to submit the claim. There would be alerts on 
each claim telling us that either we had to put it back in our queue and 
it would just go to someone else, 30 days later, 60 days later,” Collins 
said.

Luigi Mangione pleads not guilty to state murder
Collins’ experience comes after accused UnitedHealthcare CEO killer Luigi 
Mangione pleaded not guilty to murder and terror charges in New York State 
Court. Public support for Mangione has grown, with his legal defense fund 
reaching $250,000 in donations.

Doctor calls out claim denials amid UnitedHealthcare CEO shooting 
“It’s all about your employer and who they are negotiating with to get 
their employees the best health coverage,” Collins said when asked what 
she wanted the public to know.

A recent poll found that about seven in 10 adults believe insurance 
company denials and profits bear at least moderate responsibility for CEO 
Brian Thompson’s death.

Collins said that while she understands public anger, she condemns 
violence.

“We the people are sick and tired,” Collins said.

“I don’t believe anyone should die … but people are angry. People have 
reasons to be very angry, and I feel that to my bones. I’ve seen it, I 
lived it, I processed them and I denied them.”


-- 
November 5, 2024 - Congratulations President Donald Trump.  We look 
forward to America being great again.

The disease known as Kamala Harris has been effectively treated and 
eradicated.

We live in a time where intelligent people are being silenced so that 
stupid people won't be offended.

Durham Report: The FBI has an integrity problem.  It has none.

Thank you for cleaning up the disaster of the 2008-2017 Obama / Biden 
fiasco, President Trump.  

Under Barack Obama's leadership, the United States of America became the 
The World According To Garp.  Obama sold out heterosexuals for Hollywood 
queer liberal democrat donors.