My niece's Epsom Perfection V39 II

I got an email from my niece in Oregon (I'm in NYS) about her troubles
with her new scanner, can you guys help?
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"cAN you or your contacts help me with this.  I bought a new scanner.
After hours on the line with tech support, trying everything I can
think or on both Win 10 and 11, I concluded it had to be a hardware
problems.  So I returned it and they replaced it, but I still can't
get it working.  Looks like it's installed but settings, deviced just
says "Driver unavailable"  The scanner has not on button or power
cord.  Pluggin it in to USB is supposed to turn it on.  It doesn't
seem to have any lights to tell me if it's on.
 
https://a.co/d/8mrhfZM
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