Re: Menu Bar

On Fri, 27 Jan 2023 18:54:22 -0800 (PST), John Pollard
<[email protected]> wrote:

>On Friday, January 27, 2023 at 7:51:02 AM UTC-6, Ken Blake wrote:
>> Quicken Premier under 64-bit Windows Professional. 
>> 
>> I just installed the latest update to Quicken. 
>
>I assume you mean R47.7.

Yes, I think so, but...


>It's a good idea to always specify the exact release number -
>"latest" or "current" are not definitive.

...Yes, I agree. But since I couldn't get to Help/About on the menu
bar, I wasn't sure. Is there some other way to check?



>> One result is that the menu bar stopped working. 
>> Nothing happens when I click on anything there. 
>
>I just installed R47.7 today; I don't see your problem.
>And I don't recall reading anything like that, ever; so I have no
>informed suggestions for getting the menu choices to function.

I was afraid you would say something like that.


>To test for possible file corruption contributing to the problem, you
>can create a New Quicken file and see whether the problem occurs there. 

How can I do that without access to the menu bar?


>If the test file works, that suggests problems with your regular Q file. 
>To attempt to address that, you could try Validate, and possibly 
>Super-Validate, on your current file. If Validate/Super-Validate using R47.7
>do not fix the problem 


Same question: How can I do that without access to the menu bar?


>- you might try both with your previous version 
>of Quicken installed (meaning you'd need to reinstall to your previous version, then
>Validate/Super-Validate, then try upgrading again. See below.
>
>I notice you rejected the earlier suggestion to reinstall Quicken and re-apply the current release, but
>I believe that is your best bet (if your current file is not corrupted). It's not a guarantee, but
>it has been known to correct some problems in the past - particularly when the most recent
>release was automatically installed by Quicken.


How can I reinstall Quicken?



>When you do the reinstall of Quicken, you should make certain that Quicken can not
>automatically upgrade to the most recent release. If UAC won't do the trick, physically
>disconnect your pc from the internet for the reinstall.
>
>If you do not already save the install file for each release, you can download whatever is the
>most current release from Quicken at:  
>https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product
>
>If a reinstall and re-update to R47.7 don't correct the problem, you may want to revert to a previous release. 
>You can download virtually all release patch files here:  https://www.quicknperlwiz.com/quickenpatches.html 
>To revert, you would need to uninstall Quicken (again); then reinstall Quicken (blocking Quicken from automatically
> applying the most current release, again); then with Quicken closed, run the downloaded patch file 
>for the release you want to be on.