Re: statement does not match Receive Payment total owing

On Thursday, September 7, 2023 at 6:44:25 AM UTC-5, Taxed and Spent wrote:
> Quicken for Windows, Version R51.12 Build 27.1.51.12. Windows 10. 
> 
> For one customer, the statement shows zero, but the invoice 
> Receive payment window shows a small amount due. 
> 
> How to I get these in sync? 

I'm not sure I have a clear picture of your situation, so I'm just 
taking a stab at the problem at this point.

The "Receive payment" dialog displays every amount owed for 
the customer ... but only in the same Invoice account as the 
invoice receiving the payment. 
And even if the invoice has been paid 
in full, its "Receive Payment" dialog will still display all the 
transactions in that Invoice account that are for amounts owed.

Statements "can" display every transaction for every customer in 
every invoice account.

So, to start, you'd need to insure that the Statement you're viewing 
is set to look at the same Customer in the same Invoice account where 
that specific invoice is recorded, and that the Statement start/end dates 
cover all the invoices/payments for that customer in that specific 
Invoice account.

It that doesn't help, see if you can add some details.

For example: 
What is in the "Type" column in the "Receive payments" dialog 
for the "small amount due"?
Have you looked for any transaction for the same amount 
as the "small amount due"?