Re: statement does not match Receive Payment total owing

On 9/7/2023 8:46 PM, Taxed and Spent wrote:
> On 9/7/2023 8:07 PM, John Pollard wrote:
>> On Thursday, September 7, 2023 at 1:27:12 PM UTC-5, Taxed and Spent wrote:
>>> On 9/7/2023 10:58 AM, John Pollard wrote:
>>
>>>> ... see if you can add some details.
>>>>
>>>> For example:
>>>> What is in the "Type" column in the "Receive payments" dialog
>>>> for the "small amount due"?
>>>> Have you looked for any transaction for the same amount
>>>> as the "small amount due"?
>>
>>> Type=Customer invoice
>>> I have looked for the $0.02 elsewhere for this customer,
>>> but no luck.
>>
>> Does that mean that there is a Customer Invoice showing
>> in the Receive Payment dialog whose amount is $0.02 -
>> but that invoice does not appear anywhere else?
>>
>> Or that there's an invoice in the Receive Payment dialog whose
>> amount is $0.02 different than the same invoice in Statements?
>>
>> [Sorry. I don't actually use the Business features in Quicken,
>> but I have tested with them often over the years -
>> at one time I thought I might use them, but never did.
>> Since I'm not tracking any real-world business activities,
>> I have to start from scratch and setup test data based on my
>> understanding of the problem, when trying to track down
>> anomalies reported by others.
>> That also means I need to ask questions that may
>> sound stupid to someone who is running a real business
>> and tracking it in Quicken.
>> If I can get a good picture of a problem, I can try imagining
>> what conditions could cause it, and setup tests to
>> prove/disprove the theory.
>> So far, I can't come up with any theory to explain what I
>> understand you to be experiencing.]
>>
>>> I ran a transaction report for all invoices and payments for this
>>> customer, and they balance just like the statement.
> 
> Statement shows zero balance.
> 
> Unpaid invoice list shows one invoice with $0.02 due.
> 
> That invoice shows payment history with $0.02 due.
> 
> I am thinking I will delete the one payment per month for 2023 and see
> if that clears the error, then enter the payments again.  Failing that,
> I may delete the one invoice per month for 2023 and see what happens.
> 

well I deleted and reentered payments and an invoice or two, and it is 
all perfect now.  Darn Quicken!  Thanks.