Re: statement does not match Receive Payment total owing

On 9/7/2023 8:07 PM, John Pollard wrote:
> On Thursday, September 7, 2023 at 1:27:12 PM UTC-5, Taxed and Spent wrote:
>> On 9/7/2023 10:58 AM, John Pollard wrote:
> 
>>> ... see if you can add some details.
>>>
>>> For example:
>>> What is in the "Type" column in the "Receive payments" dialog
>>> for the "small amount due"?
>>> Have you looked for any transaction for the same amount
>>> as the "small amount due"?
> 
>> Type=Customer invoice
>> I have looked for the $0.02 elsewhere for this customer,
>> but no luck.
> 
> Does that mean that there is a Customer Invoice showing
> in the Receive Payment dialog whose amount is $0.02 -
> but that invoice does not appear anywhere else?
> 
> Or that there's an invoice in the Receive Payment dialog whose
> amount is $0.02 different than the same invoice in Statements?
> 
> [Sorry. I don't actually use the Business features in Quicken,
> but I have tested with them often over the years -
> at one time I thought I might use them, but never did.
> Since I'm not tracking any real-world business activities,
> I have to start from scratch and setup test data based on my
> understanding of the problem, when trying to track down
> anomalies reported by others.
> That also means I need to ask questions that may
> sound stupid to someone who is running a real business
> and tracking it in Quicken.
> If I can get a good picture of a problem, I can try imagining
> what conditions could cause it, and setup tests to
> prove/disprove the theory.
> So far, I can't come up with any theory to explain what I
> understand you to be experiencing.]
> 
>> I ran a transaction report for all invoices and payments for this
>> customer, and they balance just like the statement.

Statement shows zero balance.

Unpaid invoice list shows one invoice with $0.02 due.

That invoice shows payment history with $0.02 due.

I am thinking I will delete the one payment per month for 2023 and see 
if that clears the error, then enter the payments again.  Failing that, 
I may delete the one invoice per month for 2023 and see what happens.