Re: One Step Update not… Updating

On Saturday, November 11, 2023 at 4:06:07 PM UTC-6, z wrote:

> The OSU Progress window that opens shows two categories. 
> 
> “Financial Institutions” which, in my case, shows two accounts - 
> both Vanguard. 
> These successfully update using the Direct Connect method. 

Just to confirm: those are the only two accounts that are 
activated for downloading?
No old accounts that are now closed (or unused) in the 
real-world, but possibly still Activated for downloading 
in Quicken?

> The second category is “Online Services”. 
< There are four functions, for lack of a better word. 

> First is “Updating your data” which chugs along for 
> a bit & then stalls on “(up arrow) Transactions”. 

That one has me stumped.  
I have R50.16 and R552.33, and neither ever show 
"Updating your data".
What Quicken Edition (Deluxe, Premier, etc.) do you have?
What release?

Do you have the Quicken Preference Mobile & Web > Sync 
set to ON?
If yes, have you tried OSU with that Preference OFF?

> Next is “Quotes & Investment information” 
> which never changes from “waiting”. 
> 
> Third comes “Investing Quicken.com” 
> which completes its task. 

So you do have data at Quicken.com?
 
> Finally comes “Currency Exchange Rates” 
> which never changes from “waiting”. 

Do you have the Quicken Preference 
"Multicurrency support" checked?

> After a few minutes I’ll get a screen 
> asking me to close the program or 
> wait. (The OSU window stays open) 

Does Quicken close "normally" 
if you chose "close the program" there?

> One night I let it try all night to no avail. 
> So.... Control/Alt/Delete End Task

> For the Online Services Category tasks, 
> I am not aware of a Connection Method 
> unless I am looking in the wrong places. 

No, you're not missing anything.
Connection Method only applies to downloading 
transactions from financial institutions.

I don't recognize any symptoms from your post 
that indicate what the problem might be.
But the fact that some elements of the OSU 
at least appear to complete successfully, 
suggests something you could try.

Plan to try One Step Update one 
time for each of the settings 
(to attempt to pin down the selection 
that may be preventing the OSU from 
completing).

Try OSU with selecting only 
"financial institutions".
Then try OSU selecting only  
"Quotes and investment information"
Then try OSU selecting only  
"Investing.Quicken.com"
Then try OSU selecting only 
"Currency Exchange Rates"

There are a couple of other long shots 
you could try, if nothing said so far leads 
to better results.