Re: One Step Update not… Updating

Jill <[email protected]> wrote:
> On Saturday, November 11, 2023 at 4:06:07 PM UTC-6, z wrote:
> 
>> The OSU Progress window that opens shows two categories. 
>> 
>> “Financial Institutions” which, in my case, shows two accounts - 
>> both Vanguard. 
>> These successfully update using the Direct Connect method. 
> 
> Just to confirm: those are the only two accounts that are 
> activated for downloading?
> No old accounts that are now closed (or unused) in the 
> real-world, but possibly still Activated for downloading 
> in Quicken?
> 
>> The second category is “Online Services”. 
> < There are four functions, for lack of a better word. 
> 
>> First is “Updating your data” which chugs along for 
>> a bit & then stalls on “(up arrow) Transactions”. 
> 
> That one has me stumped.  
> I have R50.16 and R552.33, and neither ever show 
> "Updating your data".
> What Quicken Edition (Deluxe, Premier, etc.) do you have?
> What release?
> 
> Do you have the Quicken Preference Mobile & Web > Sync 
> set to ON?
> If yes, have you tried OSU with that Preference OFF?
> 
>> Next is “Quotes & Investment information” 
>> which never changes from “waiting”. 
>> 
>> Third comes “Investing Quicken.com” 
>> which completes its task. 
> 
> So you do have data at Quicken.com?
>  
>> Finally comes “Currency Exchange Rates” 
>> which never changes from “waiting”. 
> 
> Do you have the Quicken Preference 
> "Multicurrency support" checked?
> 
>> After a few minutes I’ll get a screen 
>> asking me to close the program or 
>> wait. (The OSU window stays open) 
> 
> Does Quicken close "normally" 
> if you chose "close the program" there?
> 
>> One night I let it try all night to no avail. 
>> So.... Control/Alt/Delete End Task
> 
>> For the Online Services Category tasks, 
>> I am not aware of a Connection Method 
>> unless I am looking in the wrong places. 
> 
> No, you're not missing anything.
> Connection Method only applies to downloading 
> transactions from financial institutions.
> 
> I don't recognize any symptoms from your post 
> that indicate what the problem might be.
> But the fact that some elements of the OSU 
> at least appear to complete successfully, 
> suggests something you could try.
> 
> Plan to try One Step Update one 
> time for each of the settings 
> (to attempt to pin down the selection 
> that may be preventing the OSU from 
> completing).
> 
> Try OSU with selecting only 
> "financial institutions".
> Then try OSU selecting only  
> "Quotes and investment information"
> Then try OSU selecting only  
> "Investing.Quicken.com"
> Then try OSU selecting only 
> "Currency Exchange Rates"
> 
> There are a couple of other long shots 
> you could try, if nothing said so far leads 
> to better results.

Well… I took your questions/suggestions & made a punch list. Got to the
Mobile & Web Synch & Oilá!  That was it. I toggled it on & off a few times
to test & each time it was On the update would freeze. Note:  when it is
Off (therefore working OK), the function of “Updating your data”
disappears. Turn it back on & it reappears, stalling the update. So….. I
would like the synching to work as I need to reference my data when I’m
away from my desktop. Why it stopped working still remains a mystery but at
least you’ve helped me narrow it down.