Re: Ideas on how to recover 'missing' transactions?

On 10/20/2024 12:14 PM, John Pollard wrote:
> On 10/19/24 2:57 PM, Geo. Salisbury wrote:
>> Quicken Deluxe    Version: R59.18        Build: 27.1.59.18
>>
>> Grasping at straws ...
>>
>> Is there any hope in recovering 'missing' transactions in Quicken? 
>> I've tried Validates & Super Validates incl Rebuild Lots & Prices etc. 
>> and there's always "No Joy in Mudville".
>>
>> Is there any method/trick/technique for copying an account from one 
>> Qkn File into another?
> 
> There is (export/import a QIF file), but it can be a little tricky, and 
> I'm not sure it's necessary for your situation.
> 
>> I have a Quicken Account (IRA CD @ BOA) that has gone to zero and all 
>> transaction history has disappeared! (The CD is still active on the 
>> BOA Site and the 3rd Quar 2024 Statement has been rec'd.)
>>
>> The Account shows in Home->Our Accounts and the Accounts List Bar and 
>> Edit Account Details displays like all others. 
> 
>> No Register opens, however, because there no longer are any transactions.
> 
> A Quicken account with no transactions still has a register and normally
> an account with no transactions will still open to its (empty) register.
> If you really can't open the account register, there is something else 
> wrong.
> 
>> An Account Overview a/o Today (10/19/2024) shows the zero balance and 
>> a Last Transaction Date of 08/17/2024. An Account Overview a/o 
>> 08/16/2024 show a proper non-zero balance.
> 
> The only source of a non-zero account balance is one or more 
> transactions in the account
> If your account is showing a non-zero balance (as of any date), there
> must be transactions in the account.
> 
> Have you tried running a Banking > Transaction report
> (for the account in question, for All Dates) to
> see whether Quicken finds any transactions in the account?
> 
> If the Banking > Transaction report displays any transactions in the
> account, try double-clicking on the date of one of those transactions:
> that should take you directly to that specific transaction in the 
> account register.
> 
> If Quicken does find transactions in the account, perhaps you have
> unintentionally set one, or more, filters on the account that are 
> preventing Quicken from displaying them.
> 
> If any filters are set, there should be a green button to the right
> of the filters (in the row above the Heading row: clicking that
> reset button will remove all the filters from that register.
> 
>> I certainly didn't go into the Account's Register on the 17th and do 
>> something overt to delete all its transaction history. That history 
>> includes transfers into and out of other Accounts to make matters worse.
>>
>> I was doing some Deactivate/Add Account sequences around then (maybe 
>> then?) but why would that cause Quicken to lose its 1st Trx pointer
> 
> If you allowed Quicken to create a New account when you reactivated 
> (using Add Account), instead of "Matching" the download to the original 
> account; you would now have two Quicken accounts for the
> same single real-world account. The original account would be missing
> any transactions since the deactivate/reactivate: those newer 
> transactions would be in the New Quicken account.
> 
>> Anyway, does anyone have some other ideas of things to try?
>>
>> Does anyone know if Support might have some sort of a utility they 
>> could provide that might be able locate and re-attach [that] 1st 
>> transaction?
> 
> I know of no such possibility.
> 
>> I have to believe they're still in the QDF File just detached.
> 
> If nothing else helps, you can try Validating your data.
> To do that I would:
> - Backup (to a separate location from your regular Quicken backups)
> - File > Backup or Copy file
> - Choose "Create a copy or template"
> - Copy everything (which I believe is the default)
> - Choose a location for the Copy and click OK
> - When the Copy finishes:
> -- Open the Copy
> -- File > Validate and Repair file
> -- Put a check mark in the Validate file box, then click OK
> 
> Note whether the "missing" transactions appear. If they do, plan to make 
> the Copy your regular file.
> Delete the original file, then rename the Copy to the original file name.
> The you will need to reactivate EVERY account that had been enabled for 
> downloading (the Copy process deactivated every one of those accounts).
> 
> If the Validate process did not help, try Super Validate
> Click File, hold down CTRL+SHIFT while clicking Validate and Repair file.
> Put a check mark in the Super Validate file box, then click OK.
> 
> Note again whether the "missing" transactions appear: if yes,
> do as above.
> 
> If neither Validate or Super Validate help, post back for instructions
> on using QIF file export/import to move transactions between Quicken files.
> 
> 
> 
John,

Thank you for the Transaction Report thought.
I hadn't thought of that - that turned out to be key.
As I noted I had done all of the Validate/Super Validate steps but to no 
avail.

I ran the Transaction Report for all dates in the Account in question 
and it displayed all of the transaction history so we know it is, 
indeed, still out there in the QDF file.

The Report DOES show an 08/17/2024 Balance Adjustment transaction to zero.

NO way did I enter that (can't image why I would have) as there would be 
no rational reason to do so - the CD is still with BoA and at a non-zero 
value.

I now know that somewhere along the way I can delete that zeroing 
transaction and get my balance back but ...

the question now is how do I get the register display back!

Short story ... I did get my register display back and all seems well!!!
Phew.

At first I could not find the "filtering" in the usual places but then I 
found it in Edit Account Details and evidentially it had to do with my 
Deactivate/Add Account sequence for my BoA Accounts (I no longer 
remember what lead me down that path but something did).

The General tab in Account Details had "Tracking Method" 'grayed-out' 
and a Link to a "why can't I track..." which popped-up a disclaimer that 
Bank of America - Quicken only did "summary" (my words).

When I was doing the Deactivate/Add Account sequence for BoA the Bank of 
America - Quicken appeared as an FI so I chose it as it fit the profile. 
Previously it was most likely Bank of America-All Other States.

I Deactivated Online Services and selected Complete Tracking and that 
gave me back my Register with all transaction history.
Yeah!

I'll worry about Online later.

Again, John, thank you for the Report tip - that lead to a solution.
Geo.