RE: Responses to GNATS email

Chad

I found that the reply works for the "default" database, but not for other
databases.  When I reply to a message from another database, a new PR is
created in the default database.

I created a test database and used it for testing.  So the configuration is
the standard configuration.

Any ideas why it would create a new PR when the reply is using a different
database?

Thanks
Stuart

-----Original Message-----
From: Chad Walstrom [mailto:[email protected]] 
Sent: Saturday, August 28, 2004 10:43 AM
To: [email protected]
Cc: Stuart Stevens
Subject: Re: Responses to GNATS email

Stuart Stevens wrote:
> The default email configuration for GNATS email is to set the reply-to 
> to "bugs" and have an email alias of bugs.  When I reply to a GNAT 
> email, a new PR is generated with the information in the reply.

This shouldn't happen if you retain the subject heading from the autoreply
GNATS sent you.

> I am using Red Hat Linux 8 with a fairly default sendmail/postfix 
> configuration.
> 
> What should happen when you reply to a GNAT generated email?

It should be appended to the current problem report in the Audit Trail.

> Would the new message be added to the existing GNAT?

Yep.

-- 
Chad Walstrom <[email protected]>           http://www.wookimus.net/
           assert(expired(knowledge)); /* core dump */