Re: Handling an issue for a period

On Tue, 2010-09-14 at 21:53 -0300, Fabio Manzano wrote:
> I need to send an e-mail (or do other things) when a user is handling
> an issue for a specific period (4 days, for example). Is it possible
> to program this behaviour in Mantis or a better aproach is to execute
> a job every night checking the mantis_bug_history_table?

It's easiest to just setup a small script/cron job that checks the last
handler change entry in mantis_bug_history_table (for each open bug with
a handler assigned) to see if it was 4-5 days ago.

I imagine you'll want to avoid sending duplicate emails (or only send
duplicates once a day) which is something that is very easy to do with a
nightly cron job.

Regards,

David


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