Re: Handling an issue for a period

Hey David, thank you for the quick reply!

Using this aproach, how can i use the PHP engine (or Mantis functions) to
read the informations from MySQL and send an e-mail?

Thanks,

On Tue, Sep 14, 2010 at 9:57 PM, David Hicks <hickseydr-sFbbPxZDHXw0n/[email protected]>wrote:

> On Tue, 2010-09-14 at 21:53 -0300, Fabio Manzano wrote:
> > I need to send an e-mail (or do other things) when a user is handling
> > an issue for a specific period (4 days, for example). Is it possible
> > to program this behaviour in Mantis or a better aproach is to execute
> > a job every night checking the mantis_bug_history_table?
>
> It's easiest to just setup a small script/cron job that checks the last
> handler change entry in mantis_bug_history_table (for each open bug with
> a handler assigned) to see if it was 4-5 days ago.
>
> I imagine you'll want to avoid sending duplicate emails (or only send
> duplicates once a day) which is something that is very easy to do with a
> nightly cron job.
>
> Regards,
>
> David
>
>
>
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-- 
Fabio M. Manzano

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