Approvals - Queue change
Matt Smith <[email protected]> Thu, 11 Dec 2014 21:12:20 +0000
| Newsgroups | gmane.comp.bug-tracking.request-tracker.devel |
|---|---|
| Message-ID | <6B66C6059A92FC4B992A5DB3E7205D82010A649A73@tggexchmail4la.gores.com> |
Current process: Ticket is entered in Help Desk queue. Ticket is manually assigned to Approvals queue. Ticket is approved. Ticket must be moved back to Help Desk queue. Where should I start to look if I want to automate the queue change back to the Help Desk queue after the request has been acted upon? Thanks!