Re: Approvals - Queue change

Emmanuel Lacour <[email protected]> Thu, 11 Dec 2014 22:52:59 +0100

Newsgroups	gmane.comp.bug-tracking.request-tracker.devel
Message-ID	<[email protected]>

Le 11/12/2014 22:12, Matt Smith a écrit :
> Current process:
> 
> Ticket is entered in Help Desk queue.   Ticket is manually assigned to
> Approvals queue.
> 
> Ticket is approved.  Ticket must be moved back to Help Desk queue.
> 
>  
> 
> Where should I start to look if I want to automate the queue change back
> to the Help Desk queue after the request has been acted upon?
> 
>  
why do you not use the RT approval system:


http://www.bestpractical.com/docs/rt/4.2/customizing/approvals.html

?

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