Re: Problem with attachments in RT

Check your web server config. I had an optimised nginx config that was
blocking files larger than 1MB.

This affected emails as well, as RT uses the web api to load them.

On Thursday, 1 October 2015, Todd Wade <[email protected]> wrote:

> On 8/13/15 6:30 AM, Iñaki de Eguia Diez wrote:
>
>> I'm facing a problem trying to attach files longer than 1 MB. When
>> creating the ticket, the webUI (as well as the rt.log) shows 'Queue
>> could not be loaded'.
>>
>
> The 'Queue could not be loaded' hints that the full http request didn't
> make it to RT.
>
> I suggest putting a shim in somewhere that shows you the raw http request
> that makes it to the web server to determine if the issue happens before
> apache gets the request or not.
>
> Perhaps theres a proxy between the browser and RT that is filtering out
> the large request?
>
>
>