Re: Fine-tuning user rights for queue access

I got the problem of all users viewing all queues sorted. However, even if
I grant "create tickets" on a given queue to either everyone or privileged,
no one is able to select anything but their own queue when creating
tickets. Do I have to let users see a queue in order to open a ticket in
it? I hope not, but I'm starting to think that's the only way.

On Wed, Sep 28, 2016 at 10:45 AM, Alex Hall <[email protected]> wrote:

> Hi all,
> I'm getting more comfortable with global versus group rights, and system
> groups versus created groups. However, there's an odd thing happening with
> some of the users we're adding to RT that I can't track down.
>
> Some users, ones I created weeks ago during alpha testing, can only view
> the queue to which their group is assigned. The problem there is that they
> should be able to open tickets in other queues, though not view tickets in
> other queues.
>
> The other thing is that new users have access to *all* queues, despite
> their group being set up in what I believe to be the same way. I want them,
> too, to be able to open a ticket anywhere but view tickets only for their
> queue.
>
> I've revoked the global right to "view queue" for everyone, privileged,
> and unprivileged. I've granted that same right for the groups. I've also
> checked, and the users in question are in the right groups and no more.
>
> Again: my goal is to let all users, except admins, open a ticket in any
> queue but only view/manage tickets in their own queue. Thanks.
>
> --
> Alex Hall
> Automatic Distributors, IT department
> [email protected]
>



-- 
Alex Hall
Automatic Distributors, IT department
[email protected]

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