Re: What is $HideUnsetFieldsOnDisplay?
Kenneth Marshall <[email protected]>
| Newsgroups | gmane.comp.bug-tracking.request-tracker.user |
|---|---|
| Message-ID | <[email protected]> |
On Mon, Oct 03, 2016 at 02:11:32PM -0400, Alex Hall wrote: > Hi all, > The only note for the configuration variable in the docs says "hides unset > fields on ticket display", which I knew from the variable name. But what is > an unset field, and is this on ticket creation as well? How do I unset a > field, or does it mean a field not filled in during ticket creation? I > hoped I could unset a few fields my work will never need, to take away some > clutter, such as 'time worked' or the article selection on a ticket reply. > Thanks for any explanations. > > -- > Alex Hall > Automatic Distributors, IT department > [email protected] Hi Alex, When you are looking at the ticket display, the custom fields and their values are listed, even ones that do not currently have a value. Setting this config option determines whether empty value fields will be displayed. In 4.4, this is a per-user preference setting. Regards, Ken --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017