What does attaching a message do?
Alex Hall <[email protected]>
| Newsgroups | gmane.comp.bug-tracking.request-tracker.user |
|---|---|
| Message-ID | <CA+Q8_Jc_mu7jUYxWCKTfVJEYPkGj03=pCAQfVsaSdi7wczU0cA@mail.gmail.com> |
Hi all, In most RT templates I've looked at, the first command is RT-Attach-Message:yes. I'm just wondering what this does? I often see what appears to be a blank transaction in ticket histories; is that related? Is attaching the message important, or can we do without it? Basically, what does it do and should we keep it in all templates, including new ones? Thanks. -- Alex Hall Automatic Distributors, IT department [email protected] --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - Q1 2017