Gmail website replies to tickets, Outlook creates new ones
Alex Hall <[email protected]>
| Newsgroups | gmane.comp.bug-tracking.request-tracker.user |
|---|---|
| Message-ID | <CA+Q8_JcH=SQMe=xa8rX+NjxBLUQDxzhfCXhX2uKvaR3i7MN7Rw@mail.gmail.com> |
Hey all, I made a custom template with mailto: links in it, that comes from [email protected]. The mailto: links populate the to: and subject: fields of the new message as they should, and when the new email is sent, a comment appears on the ticket. At least, if the user does this from the Gmail website (our domain mail is handled by Gmail). If the user is on Outlook, however, the "reply" gets turned into a new ticket. I can't see what the difference is, since the mailto: link is the same. We're on Outlook 2007, at least the few stations I've asked so far use 2007. Has anyone ever seen this before? Any troubleshooting suggestions? Thank you. -- Alex Hall Automatic Distributors, IT department [email protected] --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - Q1 2017