Re: What does attaching a message do?
Nilesh <[email protected]>
| Newsgroups | gmane.comp.bug-tracking.request-tracker.user |
|---|---|
| Message-ID | <CAHgBc-sLF5s2Kmk3J3xYhUaLmKRQEX9gZ2LcVK8UwwUGaO4ZCQ@mail.gmail.com> |
On 31-Oct-2016 6:41 PM, "Alex Hall" <[email protected]> wrote: > > Hi all, > In most RT templates I've looked at, the first command is RT-Attach-Message:yes. I'm just wondering what this does? I often see what appears to be a blank transaction in ticket histories; is that related? Is attaching the message important, or can we do without it? Basically, what does it do and should we keep it in all templates, including new ones? Thanks. > > -- > Alex Hall > Automatic Distributors, IT department > [email protected] > > --------- > RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training > * Los Angeles - Q1 2017 Message attachment means the content of the transaction is attached in the mail you get. -- Nilesh --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - Q1 2017