Re: Making one-time CC permanent CC on ticket creation?
"Sinapius, Vinzenz" <[email protected]>
| Newsgroups | gmane.comp.bug-tracking.request-tracker.user |
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| Message-ID | <F9FD8229D8CED74BB7B2056C57C2BF0D5C53478A@HQ-EX2K10.tracetronic.local> |
Hi Alex, You could use a scrip, something like: https://rt-wiki.bestpractical.com/wiki/AddWatchersOnCorrespond Cheers, Vinzenz Vinzenz Sinapius Information Technology | Informationstechnik tracetronic GmbH Stuttgarter Str. 3 01189 DRESDEN GERMANY Phone: +49 351 205768-167 Fax: +49 351 205768-999 E-mail: [email protected]<mailto:[email protected]> Head Office | Hauptsitz: Stuttgarter Str. 3, 01189 DRESDEN, GERMANY Managing Directors | Geschäftsführer: Dr.-Ing. Rocco Deutschmann, Dr.-Ing. Peter Strähle Registration Court | Registergericht: Amtsgericht Dresden, HRB 23 086 Von: rt-users [mailto:[email protected]] Im Auftrag von Alex Hall Gesendet: Donnerstag, 10. November 2016 23:29 An: rt-users <[email protected]> Betreff: [rt-users] Making one-time CC permanent CC on ticket creation? Hello list, I really want to make one-time CC/admin CC people into permanent CCs. I've been all through share/html/Tickets/Create.html, since that's where the form for new tickets points, and I can't find where it actually makes the tickets. I thought all I'd have to do is adjust a few arguments and rewirte the text hints, but that isn't proving to be the case at all. Is there an easier way of doing what I want? Did I miss the obvious in Create.html? Thanks for any suggestions. -- Alex Hall Automatic Distributors, IT department [email protected]<mailto:[email protected]> --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017