Scrip condition not for Reminders
Tobias W. <[email protected]>
| Newsgroups | gmane.comp.bug-tracking.request-tracker.user |
|---|---|
| Message-ID | <DB4PR03MB6222E361B0AFE20DB546301A4BB0@DB4PR03MB622.eurprd03.prod.outlook.com> |
Hello,
We use a RT scrip to check on close if a Custom filed is empty. If the Custom field is empty, the script reopens the ticket.
Condition: On Resolved
Custom action preparation code:
if( ! $self->TicketObj-> FirstCustomFieldValue( 'FieldName' ) ) {
$self->TicketObj->SetStatus('open');
}else{
$self->TicketObj->AddCustomFieldValue(
Field => 'FieldName',
Value => 'true');
}
Now we have a problem with the reminders: When I close a reminder the scrip reopen it.
Is there a way to prevent this?
Thank you,
Tobi
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