Re: Looking for users of RT 4.4 that use the Asset feature

That is how I do it too, via a bash script collecting details and uploading a CSV when systems boot, then having a cron job import them to RT via the RT-Extension-Assets-Import-CSV extension.

However, I am on 4.2 using the Best Practical Assets Extension, not 4.4 with native assets.

> Well, there is,
> but the searchable text entry requires you to know the asset number in order
> to add it, which isn't too useful. But imo this is a solveable problem, I'll
> post when I have figured it out.


To search for adding assets (not sure if it works on 4.4), I use a hack from http://lists.bestpractical.com/pipermail/rt-users/2014-June/083691.html <http://lists.bestpractical.com/pipermail/rt-users/2014-June/083691.html> However, I encourage my team to go to the asset first and create a linked ticket from there as best practice.

Aaron 


> On Nov 29, 2016, at 10:50 AM, chrisis <[email protected]> wrote:
> 
> We use the Asset feature, having migrated to it from SYSAID.
> 
> I assume your powershell script will be used to build a CSV of all your
> assets. You'll be able to import this CSV directly into Assets in RT. There
> is a plugin to make this super easy:
> http://search.cpan.org/~bps/RT-Extension-Assets-Import-CSV-2.1/lib/RT/Extension/Assets/Import/CSV.pm
> 
> You will obviously need to do some planning and configuration up front to
> ensure your specific Asset database has the Custom Fields you need, and
> you'll want to configure your assets catalog lifecycle(s) just like you
> would have configured your RT queue lifecycles.
> 
> The only tricky thing we are facing at the moment is adding an asset to a
> ticket. By default it is easy adding a ticket to an asset (basically: open
> the asset, click "Create Linked Ticket" from Actions) but there isn't a
> default set up for linking an asset to an existing ticket. Well, there is,
> but the searchable text entry requires you to know the asset number in order
> to add it, which isn't too useful. But imo this is a solveable problem, I'll
> post when I have figured it out.
> 
> Other than that do you have any specific questions about Assets in RT?
> 
> 
> 
> --
> View this message in context: http://requesttracker.8502.n7.nabble.com/Looking-for-users-of-RT-4-4-that-use-the-Asset-feature-tp63073p63074.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
> ---------
> RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training
> * Los Angeles - January 9-11 2017

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RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training
* Los Angeles - January 9-11 2017