Re: Looking for users of RT 4.4 that use the Asset feature
Emmanuel Lacour <[email protected]>
| Newsgroups | gmane.comp.bug-tracking.request-tracker.user |
|---|---|
| Message-ID | <[email protected]> |
We have a customer using it: as of now 9522 assets (computers, screen, ...) are in the database. Imported from an old system (home made script pulling from the Oracle database, using RT API) and manual csv import when needed (using custom script). 568 privileged users, 6128 unprivileged users, 161367 tickets. Works fine, with as usual small customisation (callbacks, patches and scrips). As others already told, linking assets to existing ticket is not easy, but we are looking at producting a patch to autocomplete on assets for example. Also, would be nice to make a gateway to get assets from fusion inventory ... We also have also another small RT instance using Assets for hardware and contracts (hardware linked to groups that are customers, contracts linked to hrdwares). -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76 mailto:[email protected] - http://www.easter-eggs.com --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017