Re: Assets RT 4.4.0

"Dippery, Kyle" <[email protected]> Thu, 26 Jan 2017 20:21:58 +0000

Newsgroups	gmane.comp.bug-tracking.request-tracker.user
Message-ID	<CY4PR03MB2951C526F6AED25E577E9CB691770@CY4PR03MB2951.namprd03.prod.outlook.com>

Maybe use a custom field for Company?  Or create Company-specific catalogs?

________________________________________
From: rt-users <[email protected]> on behalf of Dunbar, Brian <[email protected]>
Sent: Thursday, January 26, 2017 2:59 PM
To: rt-users
Subject: [rt-users] Assets RT 4.4.0

Hello List,

I was asked to start using RT for Assets. I created a new catalog.

I put in my computer for test with serial number and details

When I set the owner. I could not set the Company it would only let me pick a domain account

So as an example my account is smithjohn and my email is [email protected]<mailto:[email protected]>
When I add the record it picks by account name smithjohn
When I want to search by owner after I pick smithjohn and it reformats it to the email address and does not find my asset.
I can search on other fields but I would like to search by owner.

Any ideas?

Thanks