Re: Uncheck boxes to disable notifications to the listed recipients dont working in RTIR 4.0.0

Marcos Orallo via rt-users <[email protected]> Thu, 9 Feb 2017 06:36:31 -0500 (EST)
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From: Marcos Orallo <[email protected]>
Date: Thu, 9 Feb 2017 12:36:05 +0100
Message-ID: <CANJKhMdG9Wj2PWCFAmq8U4vKSX5hsA_jy69Qawzgn=nsjX2HGA@mail.gmail.com>
Subject: Re: [rt-users] Uncheck boxes to disable notifications to the listed
 recipients dont working in RTIR 4.0.0
To: =?UTF-8?B?xKJpcnRzIE1hxb5vbmlz?= <[email protected]>
Cc: rt-users <[email protected]>
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Hi Girts,

Make sure you are not suffering this bug:
<https://issues.bestpractical.com/Ticket/Display.html?id=3D32290>

Have you checked the logs for the transaction? If you have Debug logging
enable, you should be able to see which recipients were squelched.


2017-02-09 9:02 GMT+01:00 =C4=A2irts Ma=C5=BEonis <[email protected]>=
:

> Hey,
> I have problem with RT (4.4.1) and RTIR (4.0.0)
> Situation: when replay on incident report. Report have two or more
> requestors. If i uncheck all and leav only one from that list on replay a=
ll
> requestors get that email. Under that recepirnt list is writen:
> Uncheck boxes to disable notifications to the listed recipients *for this
> transaction only*; persistent squelching is managed on the People page.
>
> But seems it ignore uncheked boxes and send all time to all recipients.
>
> OS: Ubuntu 16.04
> RT: 4.4.1
> RTIR: 4.0.0
>

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<div dir=3D"ltr"><div><div>Hi Girts,<br><br></div>Make sure you are not suf=
fering this bug:<br>&lt;<a href=3D"https://issues.bestpractical.com/Ticket/=
Display.html?id=3D32290">https://issues.bestpractical.com/Ticket/Display.ht=
ml?id=3D32290</a>&gt;<br><br></div><div>Have you checked the logs for the t=
ransaction? If you have Debug logging enable, you should be able to see whi=
ch recipients were squelched.<br></div><div><br></div></div><div class=3D"g=
mail_extra"><br><div class=3D"gmail_quote">2017-02-09 9:02 GMT+01:00 =C4=A2=
irts Ma=C5=BEonis <span dir=3D"ltr">&lt;<a href=3D"mailto:girts.mazonis@gma=
il.com" target=3D"_blank">[email protected]</a>&gt;</span>:<br><block=
quote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc=
 solid;padding-left:1ex"><div dir=3D"ltr">Hey,<div>I have problem with RT (=
4.4.1) and RTIR (4.0.0)</div><div>Situation: when replay on incident report=
. Report have two or more requestors. If i uncheck all and leav only one fr=
om that list on replay all requestors get that email. Under that recepirnt =
list is writen:</div><div>Uncheck boxes to disable notifications to the lis=
ted recipients <b>for this transaction only</b>; persistent squelching is m=
anaged on the People page.</div><div><br></div><div>But seems it ignore unc=
heked boxes and send all time to all recipients.</div><div><br></div><div>O=
S: Ubuntu 16.04</div><div>RT: 4.4.1</div><div>RTIR: 4.0.0=C2=A0<br></div></=
div>
</blockquote></div><br></div>

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