Re: Uncheck boxes to disable notifications to the listed recipients dont working in RTIR 4.0.0

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Hi Marcos,
I think this is not that case, because if I reply on GENERAL QUEUE and from
two recipients uncheck one  i get only one email not to as from INCIDENT
REPORT QUEUE. All setup is default.

2017-02-09 14:01 GMT+02:00 =C4=A2irts Ma=C5=BEonis <[email protected]=
>:

> Hi Marcos,
> I think this is not that case, because if I reply on GENERAL QUEUE and
> from two recipients uncheck one  i get only one email not to as from
> INCIDENT REPORT QUEUE. All setup is default.
>
> 2017-02-09 13:36 GMT+02:00 Marcos Orallo <[email protected]>:
>
>> Hi Girts,
>>
>> Make sure you are not suffering this bug:
>> <https://issues.bestpractical.com/Ticket/Display.html?id=3D32290>
>>
>> Have you checked the logs for the transaction? If you have Debug logging
>> enable, you should be able to see which recipients were squelched.
>>
>>
>> 2017-02-09 9:02 GMT+01:00 =C4=A2irts Ma=C5=BEonis <[email protected]=
om>:
>>
>>> Hey,
>>> I have problem with RT (4.4.1) and RTIR (4.0.0)
>>> Situation: when replay on incident report. Report have two or more
>>> requestors. If i uncheck all and leav only one from that list on replay=
 all
>>> requestors get that email. Under that recepirnt list is writen:
>>> Uncheck boxes to disable notifications to the listed recipients *for
>>> this transaction only*; persistent squelching is managed on the People
>>> page.
>>>
>>> But seems it ignore uncheked boxes and send all time to all recipients.
>>>
>>> OS: Ubuntu 16.04
>>> RT: 4.4.1
>>> RTIR: 4.0.0
>>>
>>
>>
>

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<div dir=3D"ltr"><span style=3D"font-size:12.8px">Hi Marcos,</span><div sty=
le=3D"font-size:12.8px">I think this is not that case, because if I reply o=
n GENERAL QUEUE and from two recipients uncheck one =C2=A0i get only one em=
ail not to as from INCIDENT REPORT QUEUE. All setup is default.</div></div>=
<div class=3D"gmail_extra"><br><div class=3D"gmail_quote">2017-02-09 14:01 =
GMT+02:00 =C4=A2irts Ma=C5=BEonis <span dir=3D"ltr">&lt;<a href=3D"mailto:g=
[email protected]" target=3D"_blank">[email protected]</a>&gt;</=
span>:<br><blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;bord=
er-left:1px #ccc solid;padding-left:1ex"><div dir=3D"ltr">Hi Marcos,<div>I =
think this is not that case, because if I reply on GENERAL QUEUE and from t=
wo recipients uncheck one =C2=A0i get only one email not to as from INCIDEN=
T REPORT QUEUE. All setup is default.</div></div><div class=3D"HOEnZb"><div=
 class=3D"h5"><div class=3D"gmail_extra"><br><div class=3D"gmail_quote">201=
7-02-09 13:36 GMT+02:00 Marcos Orallo <span dir=3D"ltr">&lt;<a href=3D"mail=
to:[email protected]" target=3D"_blank">[email protected]</a>&gt;</span>:<b=
r><blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:=
1px #ccc solid;padding-left:1ex"><div dir=3D"ltr"><div><div>Hi Girts,<br><b=
r></div>Make sure you are not suffering this bug:<br>&lt;<a href=3D"https:/=
/issues.bestpractical.com/Ticket/Display.html?id=3D32290" target=3D"_blank"=
>https://issues.bestpractical.<wbr>com/Ticket/Display.html?id=3D322<wbr>90<=
/a>&gt;<br><br></div><div>Have you checked the logs for the transaction? If=
 you have Debug logging enable, you should be able to see which recipients =
were squelched.<br></div><div><br></div></div><div class=3D"m_6349044483517=
165970HOEnZb"><div class=3D"m_6349044483517165970h5"><div class=3D"gmail_ex=
tra"><br><div class=3D"gmail_quote">2017-02-09 9:02 GMT+01:00 =C4=A2irts Ma=
=C5=BEonis <span dir=3D"ltr">&lt;<a href=3D"mailto:[email protected]"=
 target=3D"_blank">[email protected]</a>&gt;</span>:<br><blockquote c=
lass=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;=
padding-left:1ex"><div dir=3D"ltr">Hey,<div>I have problem with RT (4.4.1) =
and RTIR (4.0.0)</div><div>Situation: when replay on incident report. Repor=
t have two or more requestors. If i uncheck all and leav only one from that=
 list on replay all requestors get that email. Under that recepirnt list is=
 writen:</div><div>Uncheck boxes to disable notifications to the listed rec=
ipients <b>for this transaction only</b>; persistent squelching is managed =
on the People page.</div><div><br></div><div>But seems it ignore uncheked b=
oxes and send all time to all recipients.</div><div><br></div><div>OS: Ubun=
tu 16.04</div><div>RT: 4.4.1</div><div>RTIR: 4.0.0=C2=A0<br></div></div>
</blockquote></div><br></div>
</div></div></blockquote></div><br></div>
</div></div></blockquote></div><br></div>

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