Re: ?==?utf-8?q? Tickets time affect ed on service contrats
"Frank Soyer" <[email protected]> Thu, 09 Feb 2017 14:35:48 +0100
| Newsgroups | gmane.comp.bug-tracking.request-tracker.user |
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| Message-ID | <28a3-589c7000-11-1c3f9c00@65864660> |
------=_=-_OpenGroupware_org_NGMime-10403-1486647348.435188-1------ content-type: text/plain; charset=utf-8 content-length: 1079 content-transfer-encoding: quoted-printable I tried, thanks for the suggestion Matt. But if I need to dig in code t= o have a sum of times, I think I'll rather try to develop a module to m= anage contracts ^^ Unfortunatly, no time to learn RT dev for the moment, and no time to de= v... If I start such a project, I'll share it. Frank Le Mercredi 8 F=C3=A9vrier 2017 16:29 CET, Matt Zagrabelny <mzagrabe@d.= umn.edu> a =C3=A9crit: =C2=A0Hi Frank, On Wed, Feb 8, 2017 at 4:11 AM, Frank Soyer <[email protected]> wrote: > Hi all, > I wonder if an extension or some solution exists for managing service= > contracts, I mean, registering somewhere for a queue and/or a (some) > requestor(s), a total time to decrement, and decrementing it with the= time > spent on tickets of this resquestor(s). Or, at least, report on deman= d the > time spent for this requestor(s). You could set up a "master" ticket and link in the child tickets to it. I'm not aware of any built in mechanisms that will adjust time accordingly between parent and child tickets - but you could certainly add in some code to do that. -m =C2=A0 ------=_=-_OpenGroupware_org_NGMime-10403-1486647348.435188-1------ content-type: text/html; charset=utf-8 content-length: 1412 content-transfer-encoding: quoted-printable <html>I tried, thanks for the suggestion Matt. But if I need to dig in = code to have a sum of times, I think I'll rather try to develop a m= odule to manage contracts ^^<br />Unfortunatly, no time to learn RT dev= for the moment, and no time to dev... If I start such a project, I'= ;ll share it.<br /><br />Frank<br /><br />Le Mercredi 8 Février = 2017 16:29 CET, Matt Zagrabelny <[email protected]> a écr= it:<br /> <blockquote type=3D"cite" cite=3D"CAOLfK3XYuLOxgaQ6ATYAc= [email protected]">Hi Frank,<br /><br />= On Wed, Feb 8, 2017 at 4:11 AM, Frank Soyer <[email protected]> wr= ote:<br />> Hi all,<br />> I wonder if an extension or some solut= ion exists for managing service<br />> contracts, I mean, registerin= g somewhere for a queue and/or a (some)<br />> requestor(s), a total= time to decrement, and decrementing it with the time<br />> spent o= n tickets of this resquestor(s). Or, at least, report on demand the<br = />> time spent for this requestor(s).<br /><br />You could set up a = "master" ticket and link in the child tickets to<br />it. I&#= 39;m not aware of any built in mechanisms that will adjust time<br />ac= cordingly between parent and child tickets - but you could certainly<br= />add in some code to do that.<br /><br />-m</blockquote><br /> <= /html> ------=_=-_OpenGroupware_org_NGMime-10403-1486647348.435188-1--------