Re: ?==?utf-8?q? Tickets time affect ed on service contrats
"Frank Soyer" <[email protected]> Thu, 09 Feb 2017 14:40:51 +0100
| Newsgroups | gmane.comp.bug-tracking.request-tracker.user |
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| Message-ID | <28a3-589c7180-15-1c3f9c00@65864701> |
------=_=-_OpenGroupware_org_NGMime-10403-1486647651.909367-2------ content-type: text/plain; charset=utf-8 content-length: 909 content-transfer-encoding: quoted-printable And, I forgot to say that during my researches, I was wondering if cust= om fields can help me. Any idea with this ? Frank Le Mercredi 8 F=C3=A9vrier 2017 16:29 CET, Matt Zagrabelny <mzagrabe@d.= umn.edu> a =C3=A9crit: =C2=A0Hi Frank, On Wed, Feb 8, 2017 at 4:11 AM, Frank Soyer <[email protected]> wrote: > Hi all, > I wonder if an extension or some solution exists for managing service= > contracts, I mean, registering somewhere for a queue and/or a (some) > requestor(s), a total time to decrement, and decrementing it with the= time > spent on tickets of this resquestor(s). Or, at least, report on deman= d the > time spent for this requestor(s). You could set up a "master" ticket and link in the child tickets to it. I'm not aware of any built in mechanisms that will adjust time accordingly between parent and child tickets - but you could certainly add in some code to do that. -m =C2=A0 ------=_=-_OpenGroupware_org_NGMime-10403-1486647651.909367-2------ content-type: text/html; charset=utf-8 content-length: 1226 content-transfer-encoding: quoted-printable <html>And, I forgot to say that during my researches, I was wondering i= f custom fields can help me. Any idea with this ?<br /><br />Frank<br /= ><br />Le Mercredi 8 Février 2017 16:29 CET, Matt Zagrabelny <= ;[email protected]> a écrit:<br /> <blockquote type=3D"= cite" cite=3D"CAOLfK3XYuLOxgaQ6ATYAcFO3ARZMkfLm=3DOO1DbAH7bS=3Dt2nV7g@m= ail.gmail.com">Hi Frank,<br /><br />On Wed, Feb 8, 2017 at 4:11 AM, Fra= nk Soyer <[email protected]> wrote:<br />> Hi all,<br />> I = wonder if an extension or some solution exists for managing service<br = />> contracts, I mean, registering somewhere for a queue and/or a (s= ome)<br />> requestor(s), a total time to decrement, and decrementin= g it with the time<br />> spent on tickets of this resquestor(s). Or= , at least, report on demand the<br />> time spent for this requesto= r(s).<br /><br />You could set up a "master" ticket and link = in the child tickets to<br />it. I'm not aware of any built in mech= anisms that will adjust time<br />accordingly between parent and child = tickets - but you could certainly<br />add in some code to do that.<br = /><br />-m</blockquote><br /> </html> ------=_=-_OpenGroupware_org_NGMime-10403-1486647651.909367-2--------