Re: Use lifecycle to set status and invoke Dates page?

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Hi Matt,

Thanks for the reply. What woudl be the callback/action to take someone to
the Dates page for a ticket?

Thanks again,

Peter

On Mon, Feb 27, 2017 at 9:22 AM, Matt Zagrabelny <[email protected]> wrote:

> Hi Peter,
>
> On Sun, Feb 26, 2017 at 7:59 PM, Peter Nikolaidis <[email protected]>
> wrote:
> > Hi,
> >
> > I'd like to have a lifecycle action called "schedule," which would set
> the
> > ticket's status to "scheduled" and take the user to the ticket's Dates
> page
> > so they could set a due date. It's this possible?
>
> Just for clarity, the action isn't necessarily lifecycle related - it
> certainly could be, though. Statuses are a component of lifecyles,
> though.
>
> You can tweak the Actions menu to your desires. We do all sorts of
> modifications. There are Menu callbacks to inject your local tweaks
> into the Actions menu.
>
> -m
>



-- 
Peter Nikolaidis
CISSP
<https://webportal.isc2.org/custom/CertificationVerificationResults.aspx?FN=Peter&LN=Nikolaidis&CN=453003>
, GCFE <https://www.giac.org/certified-professional/peter-nikolaidis/118082>
, GCIH <https://www.giac.org/certified-professional/peter-nikolaidis/118082>
, GPPA <http://www.giac.org/certified-professional/peter-nikolaidis/118082>
, GSNA <http://www.giac.org/certified-professional/peter-nikolaidis/118082>
Paradigm Consulting Co.
MA:617.517.2940 * NH:603.676.7119 * VT:802.234.6368
http://pa.radigm.com

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<div dir=3D"ltr">Hi Matt,<div><br></div><div>Thanks for the reply. What wou=
dl be the callback/action to take someone to the Dates page for a ticket?</=
div><div><br></div><div>Thanks again,</div><div><br>Peter</div></div><div c=
lass=3D"gmail_extra"><br><div class=3D"gmail_quote">On Mon, Feb 27, 2017 at=
 9:22 AM, Matt Zagrabelny <span dir=3D"ltr">&lt;<a href=3D"mailto:mzagrabe@=
d.umn.edu" target=3D"_blank">[email protected]</a>&gt;</span> wrote:<br><b=
lockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px =
#ccc solid;padding-left:1ex">Hi Peter,<br>
<span class=3D""><br>
On Sun, Feb 26, 2017 at 7:59 PM, Peter Nikolaidis &lt;<a href=3D"mailto:pet=
[email protected]">[email protected]</a>&gt; wrote:<br>
&gt; Hi,<br>
&gt;<br>
&gt; I&#39;d like to have a lifecycle action called &quot;schedule,&quot; w=
hich would set the<br>
&gt; ticket&#39;s status to &quot;scheduled&quot; and take the user to the =
ticket&#39;s Dates page<br>
&gt; so they could set a due date. It&#39;s this possible?<br>
<br>
</span>Just for clarity, the action isn&#39;t necessarily lifecycle related=
 - it<br>
certainly could be, though. Statuses are a component of lifecyles,<br>
though.<br>
<br>
You can tweak the Actions menu to your desires. We do all sorts of<br>
modifications. There are Menu callbacks to inject your local tweaks<br>
into the Actions menu.<br>
<span class=3D"HOEnZb"><font color=3D"#888888"><br>
-m<br>
</font></span></blockquote></div><br><br clear=3D"all"><div><br></div>-- <b=
r><div class=3D"gmail_signature" data-smartmail=3D"gmail_signature"><div di=
r=3D"ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr"=
><div dir=3D"ltr"><div dir=3D"ltr"><div dir=3D"ltr"><div dir=3D"ltr" style=
=3D"font-size:12.8px">Peter Nikolaidis<br><a href=3D"https://webportal.isc2=
.org/custom/CertificationVerificationResults.aspx?FN=3DPeter&amp;LN=3DNikol=
aidis&amp;CN=3D453003" target=3D"_blank">CISSP</a>,=C2=A0<a href=3D"https:/=
/www.giac.org/certified-professional/peter-nikolaidis/118082" target=3D"_bl=
ank">GCFE</a>,=C2=A0<a href=3D"https://www.giac.org/certified-professional/=
peter-nikolaidis/118082" style=3D"font-size:12.8px" target=3D"_blank">GCIH<=
/a><span style=3D"font-size:12.8px">,=C2=A0</span><a href=3D"http://www.gia=
c.org/certified-professional/peter-nikolaidis/118082" style=3D"font-size:12=
.8px" target=3D"_blank">GPPA</a><span style=3D"font-size:12.8px">,=C2=A0</s=
pan><a href=3D"http://www.giac.org/certified-professional/peter-nikolaidis/=
118082" style=3D"font-size:12.8px" target=3D"_blank">GSNA</a></div><div dir=
=3D"ltr" style=3D"font-size:12.8px">Paradigm Consulting Co.<br>MA:617.517.2=
940 * NH:603.676.7119 *=C2=A0VT:802.234.6368=C2=A0<br><a href=3D"http://pa.=
radigm.com/" target=3D"_blank">http://pa.radigm.com</a></div></div></div></=
div></div></div></div></div></div></div></div></div>
</div>

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