Re: Tracker stopped accepting new issues from the web GUI

In message <[email protected]>,
"Hancock, David (DHANCOCK)" writes:

>This just started happening today: Creating new issues fails, but updating =
>issues is working fine. From the web page, submitting the new issue yields =
>a white page (no content at all) instead of the page with the new issue's i=
>nformation. The URL ends with just "/issue" rather than "issueNNNNN". The i=
>ssue is not getting saved in the database (_issue table). The initial chang=
>e note is getting into the correct directory under db/files/msg/NNN, but ha=
>s the form msgNNNNN.tmp.
>
>For IE users, they are seeing a popup screen saying "You have chosen to ope=
>n issue, which is a text/x-python (20 bytes)"; I'm using Chrome and get the=
> white page with URL: http://feedback.arincdirect.net/support/issue. If I r=
>eload that URL, I get an issue list.
>
>I've tried a number of things that did NOT work (restarted Apache, restarte=
>d Postgres, checked directory permissions, checked disk space,etc.). I'd be=
> grateful for idea on how to troubleshoot this further. This a a critical t=
>ool to our operation.

Turn on debugging

http://roundup.sourceforge.net/doc-1.0/customizing.html#id15

at end of the page.

the tracker admin email should be receiving the tracebacks.

my guess is some template for issue display got corrupted
and errors are being suppressed to the browser.

--
				-- rouilj
John Rouillard
===========================================================================
My employers don't acknowledge my existence much less my opinions.

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