Newbe : some questions

Hi,

I recently discovered Roundup when I was searching for an issue tracker. 
I would like some answers before I plunge in ;-)
I would like to make a "Quality issue tracker" for our ISO9000 system.

- Is it possible to get reports ? Using the "classic" template e.g. : 
between two dates, give all issues, grouped by "assigned" and 
"priority", and if resolved, the time between registration and resolution.
- Is it possible to have the issue number in an own format ? This also 
implies that the email-engine know that format, to be able to handle 
incoming mails. We already have a system (in Excel, not easy to use) and 
we would like to use the numbering system from there.
- Is it possible to give mail a specific layout ? What I would like to 
do : a user creates a case via the web-interface. There the user has to 
enter one or more contact-persons. When the case is registered, those 
people get a mail in html-format, with some logo's, so it resembles our 
standard email-layout. The registering user also gets a mail, but that 
can be just plain text, so he also knowns the issue-number.
- Can Roundup "act on its own" ? I mean, I would like roundup to send 
reminders if a target-date is approaching or not met.

That's all for now. I'm looking forward for your answers, thanks already.

Regards,

Koenraad


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