Re: Newbe : some questions

On Mon, Jan 27, 2014 at 10:54:12AM +0100, Koenraad Lelong wrote:

> - Is it possible to get reports ? Using the "classic" template e.g. :
>   between two dates, give all issues, grouped by "assigned" and
>   "priority", and if resolved, the time between registration and
>   resolution.
Yes. The web-interface allows to formulate own queries. Maybe the
classic template doesn't cover all of your requirements, though (in
particular I think it currently doesn't allow grouping by more than one
attribute)

> - Is it possible to have the issue number in an own format ? This also 
>   implies that the email-engine know that format, to be able to handle
>   incoming mails. We already have a system (in Excel, not easy to use)
>   and we would like to use the numbering system from there.

You can set the first issue in roundup to some arbitrary high number to
not collide with the issues you currently have in excel. It's not
possible to make roundup chose issues with a different algorithm
(numbers are assigned via the database).

> - Is it possible to give mail a specific layout ? What I would like to 
> do : a user creates a case via the web-interface. There the user has to 
> enter one or more contact-persons. When the case is registered, those 
> people get a mail in html-format, with some logo's, so it resembles our 
> standard email-layout. The registering user also gets a mail, but that 
> can be just plain text, so he also knowns the issue-number.

You can code your own reactor to send the HTML-email.
A reactor is called after a database commit is done.
There is currently no mechanism to change the format of emails. Although
you *can* override the email sending step in roundups code with your own
class (but using a reactor is probably easier).

> - Can Roundup "act on its own" ? I mean, I would like roundup to send 
> reminders if a target-date is approaching or not met.

There is an API. Using that you can code arbitrary requests, e.g., send
out reminders. (And use the system cron service to schedule these if
you're on a Unix-based platform, e.g, Linux).

Ralf
-- 
Dr. Ralf Schlatterbeck                  Tel:   +43/2243/26465-16
Open Source Consulting                  www:   http://www.runtux.com
Reichergasse 131, A-3411 Weidling       email: [email protected]
allmenda.com member                     email: [email protected]

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