Re: Suddenly emails to my tracker are being rejected

See my comments inline.
On Wed, Nov 12, 2014 at 04:29:08PM -0800, Dan Tenenbaum wrote:
> 
> 
> "The node specified by the designator in the subject of your message
> ("1103") does not exist."
> 
> The subject line of the email I replied to was " [issue1103] test
> please ignoe". So it appears that roundup successfully found the
> designator (issue1103) and extracted the node part (1103) but then
> could not find issue 1103 in the database. However, it is definitely
> there.
> 
> The above happened when I registered and created an issue with my
> personal email address.
> 
> Another, possibly related issue. occurs when we use our organization
> email address. Our organization recently changed its domain name, so
> our email clients, which used to send email as (e.g.) [email protected]
> now send it as [email protected]. Naturally, if I reply to the tracker
> now it says it doesn't recognize the email address [email protected].
> So I logged in as an administrator and changed my email address to
> [email protected]. Then I tried again to reply to the email from the
> tracker and now it says 
> 
> You are not a registered user.
> 
> Unknown address: [email protected]
> 
> But there is definitely a user with that email address, as I can
> verify on the User List page, and with roundup-admin. 

> The tracker is running via wsgi, and I restarted apache after each
> change. Nothing in the tracker config has changed so I'm not sure
> what's happening.

For me these two occasions look like the database you see in the
web-interface is not the same as the one your mail gateway sees.
There is no need to restart the tracker when changing mail addresses in
the database -- these should be immediately available to the mail
gateway. Note that you can have more than one email address per user for
*incoming* mails via the mail-gateway, the additional addresses are kept
in the alternate_addresses field (one per line).

> Another thing that's going on is that I ran the roundup unit tests and
> the only ones that fail have to do with the mail gateway:
> 
> FAIL: testNosyMail (test.test_anydbm.anydbmDBTest)
> FAIL: testMultipartCharsetLatin1AttachFile (test.test_mailgw.MailgwTestCase)
> FAIL: testMultipartCharsetUTF8AttachFile (test.test_mailgw.MailgwTestCase)
> FAIL: testMultipartRFC822 (test.test_mailgw.MailgwTestCase)
> FAIL: testNosyMail (test.test_memorydb.memorydbDBTest)
> FAIL: testNosyMail (test.test_mysql.mysqlDBTest)
> 
> Sheepishly, I have to admit I didn't run the unit tests _prior_ to all
> this stuff happening, so I can't say that they used to all pass.
> However, this seems kind of suspicious to me. 

Yes, this looks suspicious.

Can you also let us know what the error messages are when these tests are
failing?

> I wonder if it's an encoding problem (like the 1103 it receives is
> somehow encoded so that when it does a database query of 1103, nothing
> matches because it's really querying some garbage string). Or if
> somehow the mailgw code is looking in a different database than the
> rest of the tracker? Aside from these two issues, the tracker is
> working fine as far as I can tell.
> 
> This is roundup 1.5.0 with a mysql database backend.
> 
> Does this ring any bells for anyone?

The failing tests look suspicious but not seeing why they fail it's hard
to tell what goes wrong.

Did you make any recent changes to your setup that might make this fail?
Like, e.g., change python version etc?

Ralf
-- 
Dr. Ralf Schlatterbeck                  Tel:   +43/2243/26465-16
Open Source Consulting                  www:   http://www.runtux.com
Reichergasse 131, A-3411 Weidling       email: [email protected]
allmenda.com member                     email: [email protected]

------------------------------------------------------------------------------
Download BIRT iHub F-Type - The Free Enterprise-Grade BIRT Server
from Actuate! Instantly Supercharge Your Business Reports and Dashboards
with Interactivity, Sharing, Native Excel Exports, App Integration & more
Get technology previously reserved for billion-dollar corporations, FREE
http://pubads.g.doubleclick.net/gampad/clk?id=157005751&iu=/4140/ostg.clktrk