Re: Suddenly emails to my tracker are being rejected

----- Original Message -----
> From: "Ralf Schlatterbeck" <[email protected]>
> To: [email protected]
> Sent: Tuesday, November 18, 2014 1:27:41 AM
> Subject: Re: [Roundup-users] Suddenly emails to my tracker are being rejected
> 
> See my comments inline.
> On Wed, Nov 12, 2014 at 04:29:08PM -0800, Dan Tenenbaum wrote:
> > 
> > 
> > "The node specified by the designator in the subject of your
> > message
> > ("1103") does not exist."
> > 
> > The subject line of the email I replied to was " [issue1103] test
> > please ignoe". So it appears that roundup successfully found the
> > designator (issue1103) and extracted the node part (1103) but then
> > could not find issue 1103 in the database. However, it is
> > definitely
> > there.
> > 
> > The above happened when I registered and created an issue with my
> > personal email address.
> > 
> > Another, possibly related issue. occurs when we use our
> > organization
> > email address. Our organization recently changed its domain name,
> > so
> > our email clients, which used to send email as (e.g.)
> > [email protected]
> > now send it as [email protected]. Naturally, if I reply to the
> > tracker
> > now it says it doesn't recognize the email address
> > [email protected].
> > So I logged in as an administrator and changed my email address to
> > [email protected]. Then I tried again to reply to the email from the
> > tracker and now it says
> > 
> > You are not a registered user.
> > 
> > Unknown address: [email protected]
> > 
> > But there is definitely a user with that email address, as I can
> > verify on the User List page, and with roundup-admin.
> 
> > The tracker is running via wsgi, and I restarted apache after each
> > change. Nothing in the tracker config has changed so I'm not sure
> > what's happening.
> 
> For me these two occasions look like the database you see in the
> web-interface is not the same as the one your mail gateway sees.

Indeed, I figured it out and the alias was pointing to a different machine, where roundup isn't meant to run any more but it was apparently still there.

Thanks.
Dan


> There is no need to restart the tracker when changing mail addresses
> in
> the database -- these should be immediately available to the mail
> gateway. Note that you can have more than one email address per user
> for
> *incoming* mails via the mail-gateway, the additional addresses are
> kept
> in the alternate_addresses field (one per line).
> 
> > Another thing that's going on is that I ran the roundup unit tests
> > and
> > the only ones that fail have to do with the mail gateway:
> > 
> > FAIL: testNosyMail (test.test_anydbm.anydbmDBTest)
> > FAIL: testMultipartCharsetLatin1AttachFile
> > (test.test_mailgw.MailgwTestCase)
> > FAIL: testMultipartCharsetUTF8AttachFile
> > (test.test_mailgw.MailgwTestCase)
> > FAIL: testMultipartRFC822 (test.test_mailgw.MailgwTestCase)
> > FAIL: testNosyMail (test.test_memorydb.memorydbDBTest)
> > FAIL: testNosyMail (test.test_mysql.mysqlDBTest)
> > 
> > Sheepishly, I have to admit I didn't run the unit tests _prior_ to
> > all
> > this stuff happening, so I can't say that they used to all pass.
> > However, this seems kind of suspicious to me.
> 
> Yes, this looks suspicious.
> 
> Can you also let us know what the error messages are when these tests
> are
> failing?
> 
> > I wonder if it's an encoding problem (like the 1103 it receives is
> > somehow encoded so that when it does a database query of 1103,
> > nothing
> > matches because it's really querying some garbage string). Or if
> > somehow the mailgw code is looking in a different database than the
> > rest of the tracker? Aside from these two issues, the tracker is
> > working fine as far as I can tell.
> > 
> > This is roundup 1.5.0 with a mysql database backend.
> > 
> > Does this ring any bells for anyone?
> 
> The failing tests look suspicious but not seeing why they fail it's
> hard
> to tell what goes wrong.
> 
> Did you make any recent changes to your setup that might make this
> fail?
> Like, e.g., change python version etc?
> 
> Ralf
> --
> Dr. Ralf Schlatterbeck                  Tel:   +43/2243/26465-16
> Open Source Consulting                  www:   http://www.runtux.com
> Reichergasse 131, A-3411 Weidling       email: [email protected]
> allmenda.com member                     email: [email protected]
> 
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