How long where issues open?

Bernhard Reiter <[email protected]> Mon, 7 Dec 2015 10:13:02 +0100

Newsgroups	gmane.comp.bug-tracking.roundup.user
Message-ID	<[email protected]>

Hi Rounduppers,

let us say I want to know how 
long a support ticket is open on the average. 

More general this would be how long is an issue in state A(a,b)
before it moved to state B(c,d,e).
I could of course compute this by writing a python script that
asks the history of an issue and computes 
 last time the issue was in A
 last time the issue was B
 substract

I am thinking about a more clever way of doing this.
About a reactor that will do the calculation each time
an issue moves to B and put it into a a field?
Once and issue moves back to A, the field could be deleted again.
Now my stats can just be based on this was-open-field.

Did somebody model this with roundup?
If so, how did you do it?
If not, how would you model it?

Thanks in advance,
Bernhard


-- 
www.intevation.de/~bernhard (CEO)    www.fsfe.org (Founding GA Member)
Intevation GmbH, Osnabrück, Germany; Amtsgericht Osnabrück, HRB 18998
Owned and run by Frank Koormann, Bernhard Reiter, Dr. Jan-Oliver Wagner

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