Re: How to remove (spam) issues from the tracker

Hello Christian,

Christian Wolf schrieb am Freitag, den 22.04.2016 um 14:00:
> Hello,
> 
> I have the problem, that my issue tracker is used to track mails to an
> address for a official of an association. Unfortunately some spam mails
> will be sent to this account as well.

That is a common situation.

> I will soon modify the mailing rules (hopefully) to separate but it will
> not be possible to separate these mails completely. Mails from the
> outside should go to the tracker if the content is a real issue.
> I am not yet sure how manage this...

There are several approaches to this problem:  The first question 
is: Is the web interface of your issue tracker visible on the internet?

If yes then the default configuration of the classic template will
send a message to all new unknown users asking them to register first.
So only emails from registered users will be accepted and archived 
by Roundup.  This prevents spam (at least almost) from going into
Roundup.

If no then it becomes a little bit more complicated.  
However this is how we in our company are using Roundup (the web
interface is only visible to employees in our Intranet).  
I could write up a description how we handle this here.

> The question is: How can I remove these issues coming from external mail
> sources that contain spam?
> There will nobody assigned and I wanted these simply to get removed. I
> can for sure unlink the message and the potential appendices from the
> issue. However I do not see how to
> a) Remove/retire the issue itself?

You could easy add a "Remove this issue" button to your issue.item.html
I can provide an example if you want.

> b) Tidy up the removed mail messages/files?

This can currently only be done in the filesystem.  Of course it is 
possible to write a cleanup script, which will do this automatically.
But AFAIK such a script doesn't exist publically. (However I believe
others might have already encountered the same situation and so chances
are that somebody reading this text could post such a script as 
followup here).

Best Regards (or in german: Viele Grüße), 
Peter Funk
-- 
Peter Funk, home: ✉Oldenburger Str.86, D-27777 Ganderkesee
mobile:+49-179-640-8878 phone:+49-421-20419-0 <http://www.artcom-gmbh.de/>
office: ArtCom GmbH, ✉Haferwende 2, D-28357 Bremen, Germany

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