Re: How to remove (spam) issues from the tracker

Hi Christian,

It's been a long time since I've had to play with my setup, but what I 
did was to create a new role called Staff and assign internal users to 
that role.  Then I wrote a small reactor that Rejects the message if the 
sender isn't Staff.  Finally I hacked the Unauthorized user code in 
mailgw.py so that the rejected email is sent to the dispatcher email 
address.  So what I ended up with is that all emails that aren't 
generated by a Staff member or a customer replying to an existing issue 
are sent to the Dispatcher. If the email is spam, then, it never gets 
into Roundup at all.  If it is a valid email the Dispatcher can forward 
it to the appropriate Issue or create a new Issue.

I'm not sure that you can privately email me from here, but all my 
alterations to Roundup I've kept in a zip archive and I'm quite happy to 
send them to you.  Google pocketclassmaker and you'll find me easily.

Cheers,

Rob Kellock.

On 23/04/2016 12:00 a.m., Christian Wolf wrote:
> Hello,
>
> I have the problem, that my issue tracker is used to track mails to an
> address for a official of an association. Unfortunately some spam mails
> will be sent to this account as well.
>
> I will soon modify the mailing rules (hopefully) to separate but it will
> not be possible to separate these mails completely. Mails from the
> outside should go to the tracker if the content is a real issue.
> I am not yet sure how manage this...
>
> The question is: How can I remove these issues coming from external mail
> sources that contain spam?
> There will nobody assigned and I wanted these simply to get removed. I
> can for sure unlink the message and the potential appendices from the
> issue. However I do not see how to
> a) Remove/retire the issue itself?
> b) Tidy up the removed mail messages/files?
>
> Thanks a lot
> Christian Wolf
>
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