Re: SugarCRM?
Adam Tauno Williams <[email protected]>
| Newsgroups | gmane.comp.cms.opengroupware.discuss.general |
|---|---|
| Message-ID | <[email protected]> |
> 2. new pre-set data types and data relationships > 3. possibly new or additional tables for the db backend I think the objects exist in OGo already to do CRM, CRM is all about relationships and categorization (which may of course require more tables :) For instance, say I have a user with an OGo account that is a salesperson? How do I indicate given enterprises as his customers and given contacts as his responsibility (call it a "call list" if you will, we are big on call lists here)? There may be contacts in the system associated to one of the enterprises that don't have anything to do with the sales relationship. There are several ways but none are really clean. For one because I only want salespersons to have 'customer' associations, a site manager shouldn't be able to have 'customer' associations. The current linking mechanism only defines what type of object may be on one end of a link, real CRM relationships I think would require the ability to link two objects to be more sensitive to the context of the object. Such links are also rather a pain to create. > 4. additonal graphics output capabilities It is pretty hard to avoid ending up building a report builder/generator if you go far in that direction. Perhaps something can be done with XML/XSLT/FO? Maybe beyond the scope of this discusion. > 5. discussion board module > 6. user generated forms capability And how/where to put the data? -- OpenGroupware.org Discussion [email protected] http://mail.opengroupware.org/mailman/listinfo/discuss