Re: OGo, CRM and other field specific software (LONG)

 --- Helge Hess <[email protected]> wrote: 
> As mentioned before this is more or less out of
> question due to lack of 
> resources - in near term and probably out of
> question in the mid term 
> as well. Just look at the enh-request list you
> attached, this is 
> probably work of several months!

Agreed.  I was not trying to imply that we have to
duplicate those packages (like ACT!); merely that we
should aspire to do better than SugarCRM.  With OGo's
current features, and the evolving GroupDAV &
connector technologies, we can give a similar
experience to end users, much like they can get with
other packages like ACT or Goldmine.  As for features,
we could get the community to vote on features they
want for each release, and maybe there could be
"bounties" created if demand for certain features
exceeds current resources.
 
> So, no, I think we should be very specific on the
> product we *can* 
> compete with while considering the functionality we
> _already provide_. 
> As you say, SugarCRM is the most popular OSS
> product. If an "OGo CRM" 
> addition can offer the same functionality at almost
> no cost, it is IMHO 
> really worth the effort to approach this.
> Even if we might not gain the whole "market share"
> of SugarCRM, a whole 
> lot might see the additional benefit in having a
> full groupware 
> attached. This has the ability to provide us a
> bigger community and it 
> might make the functionality which is already
> provided in OGo more 
> transparent for potential users.

My point was that I think that the basic CRM
functionality is already in OGo; we may just need to
better document what it currently has, and what we're
going to add down the road.  OGo has a lot of what it
takes right now to do some CRM.  1.2 will likely
address more of people's concerns with respect to CRM,
as will 1.4, etc...  If Extended attributes or
Obj_links can do some of what people want, then we can
document that under a CRM How-To.
 
> BTW: Bigger community == higher probability to get
> paid by someone for 
> the implementation of your wishlist -or- to find
> someone who does it 
> ;-) Who says that everything wish needs to be in
> place from the 
> beginning?

I didn't think that the discussion was trying to imply
that CRM had to be in from the beginning.  Let's just
leverage and market what OGo has now, and come up with
a roadmap of what it will have in the future.  If
folks see where OGo is planning on going, maybe we'll
get more resources/devs/moula to make it happen.

Hope that Helps!

/Mike

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