CPU load problem?

Ryan Walker <[email protected]>
Newsgroups gmane.comp.cms.xaraya.user
Message-ID <[email protected]>
Hi,
A website I work on (though not recently) has been shut down by the host.  The reason given was high CPU usage.  The site uses Xaraya.  Below I've included all the information the host has provided.  Please let me know if you have any ideas about this.
Thank you,
Ryan


Warning: mysql_connect() [function.mysql-connect]: Access denied for user 'flabtsi'@'localhost' (using password: YES) in /path/to/FLABTSI/htdocs/xaradodb/drivers/adodb-mysql.inc.php on line 355

A fatal error occurred while serving your request.

We are sorry for this inconvenience.

If this is the first time you see this message, you can try to access the site directly through index.php
If you see this message every time you tried to access to this service, it is probable that our server is experiencing heavy problems, for this reason we ask you to retry in some hours.
If you see this message for days, we ask you to report the unavailablity of service to our webmaster. Thanks. 




Technical information

Xaraya has failed to serve the request, and the failure could not be handled.

This is a bad sign and probably means that Xaraya is not configured properly.

The failure reason is: xarDB_init: Failed to connect to xarmysql://flabtsi@localhost/_9xaraya, error message: Access denied for user 'flabtsi'@'localhost' (using password: YES)

In their email:
Case Information
Username: 
 FLABTSI 
 
Case Number: 
 187215 
 
Title: 
 Account disabled for high CPU usage 
 
Created: 
 01/24/2008 15:06:38 
 
Engineers Assigned: 
 Support, Brian B. 
 
Description: 
 Entered on 01/25/2008 at 09:31:19 by Brian B.:
Thank you for contacting Intermedia technical support!

Hello Christopher, 
 
Re-enabling your account will be possible when the the errors in your code are fixed.  Please look over your code and correct the loops that are creating multiple instances on the Apache Server and causing the CPU to be over utilized.  You also need to tell us what changes you made in your code to correct this issue.  Once you fix the code upload it and then respond to this e-mail with the changes you made and we will re-enable your page.  If these errors occur again we will disable your account until you fix the errors in your code.   

If there is anything else we can assist you with at this time, please don't hesitate to contact us.

Thank you for choosing Intermedia.NET!  Please let us know if you have any questions.
Knowledge Base: Http://wwww.intermedia.net/support/kb/


From: Intermedia Technical Support [mailto:support-n7suLNCBRUt2MFLXGSI/[email protected]] 
Sent: Thursday, January 24, 2008 6:06 PM
To: Sherri Ligon
Subject: Account disabled for high CPU usage ISSUE=187215 PROJ=1

[Duplicate message snipped]

Entered on 01/24/2008 at 15:06:37 by Greg W.:
Our System Administrators have detected that your virtual server application on account FLABTSI has
consumed 50% or more of CPU resources for lengthy periods of time. Such problems are often caused by
errors in ASP, CGI, CF, Perl scripts, such as infinite loops or session objects not being released,
etc. Below please find log entries and/or other information implicating your account.

Your virtual server has been disabled due to violation of the AUP (Acceptable Use Policy) located at
http://www.intermedia.net/legal/acceptable_use_policy/.Please check your scripts and correct the
problem as soon as possible. FTP is still enabled on your virtual server to allow access to correct
the issue. Please be advised that HostPilot will not function while your account is disabled.

Please also be advised that such disruptive virtual server application behavior is a violation of
our Master Service agreement [Section 5] located at
http://www.intermedia.net/legal/shared-web-mail-application-master-service-agreements.asp. If this
issue is not resolved your account may be terminated for cause on the grounds of contract violation.

Thank you for your attention to this matter.
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