RE: New team member

>> is it possible to design a Help system good
>> enough that people prefer it over an email?
>> Typing an email and waiting for an answer
>> is often worse than using Google.

Here's an interesting correlation that may very well say something about that.  Given my own - very limited I admit - experience with Oracle support I'd rather use any other tool/method to find an answer then contact them again.

As a result, I think it's certainly possible to design a help system people will actively avoid :)

Roger S.


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