RE: New team member [2 Attachments]

<*>[Attachment(s) from Brian T Keegan included below]

I'll second that.

Regards,
Brian Keegan
Oracle DBA
954-316-5200 Ext: 801-4013
Davie FL Office





                                                                           
             "Simoneau, Roger"                                             
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>> is it possible to design a Help system good


>> enough that people prefer it over an email?


>> Typing an email and waiting for an answer


>> is often worse than using Google.





Here’s an interesting correlation that may very well say something about
that.  Given my own – very limited I admit – experience with Oracle support
I’d rather use any other tool/method to find an answer then contact them
again.





As a result, I think it’s certainly possible to design a help system people
will actively avoid :)





Roger S.






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<*>Attachment(s) from Brian T Keegan:

<*> 2 of 2 Photo(s) http://groups.yahoo.com/group/toad/attachments/folder/739848973/item/list 
  <*> pic11133.gif
  <*> pic21740.gif

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