RE: Re: Will support still be available via yahoo?

> I am glad to hear Mario will handle all
> support issues directly.

As he always did, since 1998.

Do you actually read any of the information that I made available to you in the
online help, the email you got on behalf of your registration, the support
section on the web site? I doubt it! Othwise you would not waste my time with
such postings.

> I have never received an email announcing updates - perhaps
> there have been none in the past several months. 

IMatch checks for updates every two weeks automatically so you'll never miss an
update. I implemented that check about a year ago, and you should notive a
message box asking for permission to check for updates every two weeks.

If you ever contacted my via one of the official support channels you should
know that I always answer support requests via email. This is in fact the
primary support channel. Not the user forum.

Sending out thousands of emails (e.g. sending an email to all IMatch users)
would not only take a week but also would put my account / domain name on the
SPAM blocker lists of hundreds of blacklist servers on the net. This means that
I would be unable to send/receive emails for days, which is nothing that I want.

You seem to be a very unfriendly person from the tone in your postings.
I don't know why that is so, but please behave.

-- Mario



-----Original Message-----
From: R Alford [mailto:[email protected]] 
Sent: Montag, 31. Januar 2005 01:45
To: [email protected]
Subject: Re: [imatchuserforum] Re: Will support still be available via yahoo?


Thank you for speaking for Mario - however, because he is the principle
owner/developer/boss etc, unless you have his proxy, I would appreciate his
comments.


I am glad to hear Mario will handle all support issues directly.  I have never
received an email announcing updates - perhaps there have been none in the past
several months.

rma
  ----- Original Message -----
  From: penmanb
  To: [email protected]
  Sent: Sunday, January 30, 2005 6:22 PM
  Subject: [imatchuserforum] Re: Will support still be available via yahoo?



  rma,

  official support was never offered via this yahoo group - it is a user
  forum. Mario offers official support from photools.com and his
  photools support email address and there has been no change to that.

  Mario has the email addresses of all registered IMatch users, so he
  can use this list for announcements as required.

  I assume the new forum is like the old forum - join if you wish to
  access the knowledge of some of the IMatch user base. Check the policy
  of the user forum.........

  cheers, brendan
  --- In [email protected], "R Alford" <analytic1@c...> wrote:
  > Mario - what are your plans for offering support?
  >
  >  How are you going to announce emails to your customers?
  >
  > Are you demanding customers join your little forum if they are to
  get support?
  >
  > rma
  >
  > [Non-text portions of this message have been removed]





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