Unable to schedule service processor update
Alexander Griesser <[email protected]> Tue, 14 Jan 2025 07:22:36 +0000
| Newsgroups | gmane.comp.hardware.netapp |
|---|---|
| Message-ID | <[email protected]> |
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Hey folks,
I got a bunch of A220s here which I want to update to the latest SP firmwar=
e:
CLUSTER::*> system service-processor show
IP Firmware
Node Type Status Configured Version IP Address
------------- ---- ----------- ------------ --------- ---------------------=
----
Node1 BMC online true 11.9P1 127.0.0.1
Node2 BMC online true 11.9P1 127.0.0.2
2 entries were displayed.
But everytime I try to install the update from the Ontap prompt, I get the =
following message:
CLUSTER::*> system service-processor image update -node * -package SP_FW_30=
8-04195_11.11.tar.gz
Note: Firmware update will need to reboot the SP on completion. If your con=
sole
connection is through the SP, it will be disconnected
Do you want to proceed with the firmware update ? {y|n}: y
Error: command failed on node "Node1": Unable to schedule Service
Processor update.
The only KB article I found for this issue is this one:
https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/BMC_upgrade_fails_with_Erro=
r_command_failed__Unable_to_schedule_Service_Processor_update
I can verify that the file is not corrupted (compared the MD5 sums) and I t=
ried to reboot the SP before the update, but all to no avail.
The only way I can get the BMC firmware update installed is by using "bmc u=
pdate -f" directly on the bmc shell, but that's harder to automate.
Has anyone ever stumbled upon that and has an idea?
SP Auto Updates are enabled, but they're not starting either - waited for a=
day for them to do their job.
Thanks,
Alexander Griesser
Head of Systems Operations
ANEXIA Internetdienstleistungs GmbH
E-Mail: [email protected]<mailto:[email protected]>
Web: https://www.anexia.com<https://www.anexia.com/>
Anschrift Hauptsitz Klagenfurt: Feldkirchnerstra=DFe 140, 9020 Klagenfurt
Gesch=E4ftsf=FChrer: Alexander Windbichler
Firmenbuch: FN 289918a | Gerichtsstand: Klagenfurt | UID-Nummer: AT U632166=
01
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<p class=3D"MsoNormal"><span lang=3D"EN-US">Hey folks,<o:p></o:p></span></p=
>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">I got a bunch of A220s here whi=
ch I want to update to the latest SP firmware:<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New"">CLUSTER::*> system service-processor show<o:p></o:p></spa=
n></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New""> =
&nb=
sp; IP &nb=
sp; Firmware<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New"">Node T=
ype Status Configured Version&nbs=
p; IP Address<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New"">------------- ---- ----------- ------------ --------- ------=
-------------------<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New"">Node1 BMC&nb=
sp; online true =
11.9P1 127.0.0.1<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New"">Node2 BMC&nb=
sp; online true =
11.9P1 127.0.0.2<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New"">2 entries were displayed.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">But everytime I try to install =
the update from the Ontap prompt, I get the following message:<o:p></o:p></=
span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New"">CLUSTER::*> system service-processor image update -node *=
-package SP_FW_308-04195_11.11.tar.gz<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New""><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New"">Note: Firmware update will need to reboot the SP on completi=
on. If your console<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New""> connection is through the SP,=
it will be disconnected<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New""> Do you want to proceed with t=
he firmware update ? {y|n}: y<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New""><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New"">Error: command failed on node "Node1": Unable to s=
chedule Service<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New""> Processor update.<o:p><=
/o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">The only KB article I found for=
this issue is this one:<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><a href=3D"https://kb.netapp.co=
m/on-prem/ontap/OHW/OHW-KBs/BMC_upgrade_fails_with_Error_command_failed__Un=
able_to_schedule_Service_Processor_update">https://kb.netapp.com/on-prem/on=
tap/OHW/OHW-KBs/BMC_upgrade_fails_with_Error_command_failed__Unable_to_sche=
dule_Service_Processor_update</a><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">I can verify that the file is n=
ot corrupted (compared the MD5 sums) and I tried to reboot the SP before th=
e update, but all to no avail.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">The only way I can get the BMC =
firmware update installed is by using “bmc update -f” directly =
on the bmc shell, but that’s harder to automate.<o:p></o:p></span></p=
>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">Has anyone ever stumbled upon t=
hat and has an idea?<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">SP Auto Updates are enabled, bu=
t they’re not starting either – waited for a day for them to do=
their job.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">Thanks,<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><b><span lang=3D"EN-US" style=3D"font-size:9.0pt;fon=
t-family:"Arial",sans-serif;color:black;mso-fareast-language:DE">=
Alexander Griesser<span style=3D"mso-ligatures:none"><o:p></o:p></span></sp=
an></b></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:8.0pt;font-f=
amily:"Arial",sans-serif;color:black;mso-fareast-language:DE">Hea=
d of Systems Operations<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:8.0pt;font-f=
amily:"Arial",sans-serif;color:black;mso-fareast-language:DE"><o:=
p> </o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:9.0pt;font-family:"Ari=
al",sans-serif;color:black;mso-fareast-language:DE">ANEXIA Internetdie=
nstleistungs GmbH<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:"Ari=
al",sans-serif;color:black;mso-fareast-language:DE"><o:p> </o:p><=
/span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:"Ari=
al",sans-serif;color:black;mso-fareast-language:DE">E-Mail:
<a href=3D"mailto:[email protected]"><span style=3D"color:#0563C1">AGrie=
[email protected]</span></a>
<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:"Ari=
al",sans-serif;color:black;mso-fareast-language:DE">Web:
<a href=3D"https://www.anexia.com/"><span style=3D"color:#0563C1">https://w=
ww.anexia.com</span></a>
<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:"Ari=
al",sans-serif;color:black;mso-fareast-language:DE"><o:p> </o:p><=
/span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:"Ari=
al",sans-serif;color:#595959;mso-fareast-language:DE">Anschrift Haupts=
itz Klagenfurt: Feldkirchnerstra=DFe 140, 9020 Klagenfurt<o:p></o:p></span>=
</p>
<p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:"Ari=
al",sans-serif;color:#595959;mso-fareast-language:DE">Gesch=E4ftsf=FCh=
rer: Alexander Windbichler<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:"Ari=
al",sans-serif;color:#595959;mso-fareast-language:DE">Firmenbuch: FN 2=
89918a | Gerichtsstand: Klagenfurt | UID-Nummer: AT U63216601<o:p></o:p></s=
pan></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
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