RE: Unable to schedule service processor update
"Sullivan, Matt via toasters" <[email protected]> Tue, 14 Jan 2025 15:52:27 +0000
| Newsgroups | gmane.comp.hardware.netapp |
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charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Hi Alexander, Installing SP Firmware from ONTAP would use a .zip file. The .tar file is = the one used when installing from the SP prompt. Download this one and give it a shot: https://mysupport.netapp.com/site/downloads/firmware/system-firmware-diagno= stics/download/SYSTEM/30804195_ontap/SP_FW_308-04195_11.11.zip Matt Sullivan Account Technical Specialist Civilian Agencies NetApp U.S. Public Sector, Inc. From: Alexander Griesser <[email protected]> Sent: Tuesday, January 14, 2025 12:23 AM To: [email protected] Subject: Unable to schedule service processor update You don't often get email from [email protected]<mailto:agriesser@anexia= .com>. Learn why this is important<https://aka.ms/LearnAboutSenderIdentific= ation> EXTERNAL EMAIL - USE CAUTION when clicking links or attachments Hey folks, I got a bunch of A220s here which I want to update to the latest SP firmwar= e: CLUSTER::*> system service-processor show IP Firmware Node Type Status Configured Version IP Address ------------- ---- ----------- ------------ --------- ---------------------= ---- Node1 BMC online true 11.9P1 127.0.0.1 Node2 BMC online true 11.9P1 127.0.0.2 2 entries were displayed. But everytime I try to install the update from the Ontap prompt, I get the = following message: CLUSTER::*> system service-processor image update -node * -package SP_FW_30= 8-04195_11.11.tar.gz Note: Firmware update will need to reboot the SP on completion. If your con= sole connection is through the SP, it will be disconnected Do you want to proceed with the firmware update ? {y|n}: y Error: command failed on node "Node1": Unable to schedule Service Processor update. The only KB article I found for this issue is this one: https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/BMC_upgrade_fails_with_Erro= r_command_failed__Unable_to_schedule_Service_Processor_update I can verify that the file is not corrupted (compared the MD5 sums) and I t= ried to reboot the SP before the update, but all to no avail. The only way I can get the BMC firmware update installed is by using "bmc u= pdate -f" directly on the bmc shell, but that's harder to automate. Has anyone ever stumbled upon that and has an idea? SP Auto Updates are enabled, but they're not starting either - waited for a= day for them to do their job. Thanks, Alexander Griesser Head of Systems Operations ANEXIA Internetdienstleistungs GmbH E-Mail: [email protected]<mailto:[email protected]> Web: https://www.anexia.com<https://urldefense.com/v3/__https:/www.anexia.c= om/__;!!Nhn8V6BzJA!XnuOkY6qYG6gz0ANzoPpuO8W4-q5D1qxXJYkIGThzweU3vQ24Y9u-WFt= v_SZtc7qJ0x48_AzbnmYaKkPg_WfJw$> Anschrift Hauptsitz Klagenfurt: Feldkirchnerstra=DFe 140, 9020 Klagenfurt Gesch=E4ftsf=FChrer: Alexander Windbichler Firmenbuch: FN 289918a | Gerichtsstand: Klagenfurt | UID-Nummer: AT U632166= 01 --_000_DM5PR06MB33086852C48F93BE211A54F69F182DM5PR06MB3308namp_ Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable <html> <head> <meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Diso-8859-= 1"> <meta name=3D"Generator" content=3D"Microsoft Word 15 (filtered medium)"> <style><!-- /* Font Definitions */ @font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4;} @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4;} @font-face {font-family:Aptos;} @font-face {font-family:"Segoe UI"; panose-1:2 11 5 2 4 2 4 2 2 3;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {margin:0in; font-size:11.0pt; font-family:"Aptos",sans-serif; mso-ligatures:standardcontextual;} a:link, span.MsoHyperlink {mso-style-priority:99; color:#467886; text-decoration:underline;} span.EmailStyle20 {mso-style-type:personal-reply; font-family:"Aptos",sans-serif; color:windowtext;} .MsoChpDefault {mso-style-type:export-only; font-size:10.0pt; mso-ligatures:none;} @page WordSection1 {size:8.5in 11.0in; margin:70.85pt 70.85pt 56.7pt 70.85pt;} div.WordSection1 {page:WordSection1;} --></style><!--[if gte mso 9]><xml> <o:shapedefaults v:ext=3D"edit" spidmax=3D"1026" /> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext=3D"edit"> <o:idmap v:ext=3D"edit" data=3D"1" /> </o:shapelayout></xml><![endif]--> </head> <body lang=3D"EN-US" link=3D"#467886" vlink=3D"#96607D" style=3D"word-wrap:= break-word"> <div class=3D"WordSection1"> <p class=3D"MsoNormal">Hi Alexander,<o:p></o:p></p> <p class=3D"MsoNormal">Installing SP Firmware from ONTAP would use a = .zip file. The .tar file is the one used when installing from the SP prompt= .<o:p></o:p></p> <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal">Download this one and give it a shot:<o:p></o:p></p> <p class=3D"MsoNormal"><a href=3D"https://mysupport.netapp.com/site/downloa= ds/firmware/system-firmware-diagnostics/download/SYSTEM/30804195_ontap/SP_F= W_308-04195_11.11.zip">https://mysupport.netapp.com/site/downloads/firmware= /system-firmware-diagnostics/download/SYSTEM/30804195_ontap/SP_FW_308-04195= _11.11.zip</a><o:p></o:p></p> <p class=3D"MsoNormal"><o:p> </o:p></p> <div> <p class=3D"MsoNormal"><b><span style=3D"font-size:12.0pt">Matt Sullivan</s= pan></b><b><span style=3D"mso-ligatures:none"><o:p></o:p></span></b></p> <p class=3D"MsoNormal" style=3D"text-autospace:none"><span style=3D"font-si= ze:12.0pt;font-family:"Calibri",sans-serif">Account Technical Spe= cialist<o:p></o:p></span></p> <p class=3D"MsoNormal" style=3D"text-autospace:none"><span style=3D"font-si= ze:12.0pt;font-family:"Calibri",sans-serif">Civilian Agencies<o:p= ></o:p></span></p> <p class=3D"MsoNormal" style=3D"text-autospace:none"><span style=3D"font-si= ze:12.0pt;font-family:"Calibri",sans-serif">NetApp U.S. Public Se= ctor, Inc.<o:p></o:p></span></p> </div> <p class=3D"MsoNormal"><o:p> </o:p></p> <div> <div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in = 0in 0in"> <p class=3D"MsoNormal"><b><span style=3D"font-family:"Calibri",sa= ns-serif;mso-ligatures:none">From:</span></b><span style=3D"font-family:&qu= ot;Calibri",sans-serif;mso-ligatures:none"> Alexander Griesser <AGr= [email protected]> <br> <b>Sent:</b> Tuesday, January 14, 2025 12:23 AM<br> <b>To:</b> [email protected]<br> <b>Subject:</b> Unable to schedule service processor update<o:p></o:p></spa= n></p> </div> </div> <p class=3D"MsoNormal"><o:p> </o:p></p> <table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding= =3D"0" align=3D"left" width=3D"100%" style=3D"width:100.0%"> <tbody> <tr> <td width=3D"0" style=3D"width:.3pt;background:#A6A6A6;padding:5.25pt 1.5pt= 5.25pt 1.5pt"> </td> <td width=3D"100%" style=3D"width:100.0%;background:#EAEAEA;padding:5.25pt = 3.75pt 5.25pt 11.25pt;aspect-ratio: revert !important;background:revert !im= portant;block-size: revert !important;border:revert !important;bottom: reve= rt !important;color:revert !important;color-scheme: revert !important;conte= nt-visibility: revert !important;cursor:revert !important;direction:revert = !important;display:revert !important;font-size:revert !important;height:rev= ert !important;hyphens: revert !important;letter-spacing:revert !important;= line-height:revert !important;margin:revert !important;opacity: revert !imp= ortant;order: revert !important;outline: revert !important;overflow:revert = !important;padding:revert !important;position:revert !important;resize: rev= ert !important;rotate: revert !important;scale: revert !important;tab-size:= revert !important;table-layout:revert !important;text-align:revert !import= ant;text-indent:revert !important;text-orientation: revert !important;text-= overflow: revert !important;text-shadow:revert !important;text-transform:re= vert !important;text-wrap: revert !important;top:revert !important;transiti= on: revert !important;user-select: revert !important;vertical-align:revert = !important;visibility:revert !important;white-space:revert !important;width= :revert !important;word-break:revert !important;word-spacing:revert !import= ant;writing-mode:revert !important;zoom: revert !important"> <div> <p class=3D"MsoNormal" style=3D"mso-element:frame;mso-element-frame-hspace:= 2.25pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-el= ement-anchor-horizontal:column;mso-height-rule:exactly"> <span style=3D"font-size:9.0pt;font-family:"Segoe UI",sans-serif;= color:#212121;mso-ligatures:none">You don't often get email from <a href=3D"mailto:[email protected]">[email protected]</a>. <a href= =3D"https://aka.ms/LearnAboutSenderIdentification"> Learn why this is important</a> <o:p></o:p></span></p> </div> </td> <td width=3D"75" style=3D"width:56.25pt;background:#EAEAEA;padding:5.25pt 3= .75pt 5.25pt 3.75pt;aspect-ratio: revert !important;background:revert !impo= rtant;block-size: revert !important;border:revert !important;bottom: revert= !important;color:revert !important;color-scheme: revert !important;content= -visibility: revert !important;cursor:revert !important;direction:revert !i= mportant;display:revert !important;font-size:revert !important;height:rever= t !important;hyphens: revert !important;letter-spacing:revert !important;li= ne-height:revert !important;margin:revert !important;opacity: revert !impor= tant;order: revert !important;outline: revert !important;overflow:revert !i= mportant;padding:revert !important;position:revert !important;resize: rever= t !important;rotate: revert !important;scale: revert !important;tab-size: r= evert !important;table-layout:revert !important;text-align:revert !importan= t;text-indent:revert !important;text-orientation: revert !important;text-ov= erflow: revert !important;text-shadow:revert !important;text-transform:reve= rt !important;text-wrap: revert !important;top:revert !important;transition= : revert !important;user-select: revert !important;vertical-align:revert !i= mportant;visibility:revert !important;white-space:revert !important;width:r= evert !important;word-break:revert !important;word-spacing:revert !importan= t;writing-mode:revert !important;zoom: revert !important;align: left !impor= tant"> </td> </tr> </tbody> </table> <div> <p class=3D"MsoNormal"><span lang=3D"DE-AT" style=3D"font-size:12.0pt;displ= ay:none;mso-ligatures:none"><o:p> </o:p></span></p> <table class=3D"MsoNormalTable" border=3D"1" cellspacing=3D"0" cellpadding= =3D"0" align=3D"left" style=3D"background:#F36D6D"> <tbody> <tr> <td style=3D"padding:7.5pt 7.5pt 7.5pt 7.5pt"> <p class=3D"MsoNormal" style=3D"mso-element:frame;mso-element-frame-hspace:= 2.25pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-el= ement-anchor-horizontal:column;mso-height-rule:exactly"> <b><span style=3D"font-size:12.0pt;font-family:"Arial",sans-serif= ;color:black;mso-ligatures:none">EXTERNAL EMAIL - USE CAUTION when clicking= links or attachments </span></b><span style=3D"font-size:12.0pt;mso-ligatures:none"><o:p></o:p><= /span></p> </td> </tr> </tbody> </table> <p class=3D"MsoNormal" style=3D"margin-bottom:12.0pt"><span lang=3D"DE-AT" = style=3D"font-size:12.0pt;mso-ligatures:none"><br> <br> <o:p></o:p></span></p> <div> <p class=3D"MsoNormal">Hey folks,<o:p></o:p></p> <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal">I got a bunch of A220s here which I want to update t= o the latest SP firmware:<o:p></o:p></p> <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal"><span style=3D"font-family:"Courier New"">= CLUSTER::*> system service-processor show<o:p></o:p></span></p> <p class=3D"MsoNormal"><span style=3D"font-family:"Courier New"">= &nb= sp; = IP = Firmware<o:p></o:p></span></p> <p class=3D"MsoNormal"><span style=3D"font-family:"Courier New"">= Node Type Status = ; Configured Version IP Add= ress<o:p></o:p></span></p> <p class=3D"MsoNormal"><span style=3D"font-family:"Courier New"">= ------------- ---- ----------- ------------ --------- ---------------------= ----<o:p></o:p></span></p> <p class=3D"MsoNormal"><span style=3D"font-family:"Courier New"">= Node1 BMC online = ; true &nb= sp; 11.9P1 127.0.0.1<o:p></o:p></span></p> <p class=3D"MsoNormal"><span style=3D"font-family:"Courier New"">= Node2 BMC online = ; true &nb= sp; 11.9P1 127.0.0.2<o:p></o:p></span></p> <p class=3D"MsoNormal"><span style=3D"font-family:"Courier New"">= 2 entries were displayed.<o:p></o:p></span></p> <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal">But everytime I try to install the update from the O= ntap prompt, I get the following message:<o:p></o:p></p> <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal"><span style=3D"font-family:"Courier New"">= CLUSTER::*> system service-processor image update -node * -package SP_FW= _308-04195_11.11.tar.gz<o:p></o:p></span></p> <p class=3D"MsoNormal"><span style=3D"font-family:"Courier New"">= <o:p> </o:p></span></p> <p class=3D"MsoNormal"><span style=3D"font-family:"Courier New"">= Note: Firmware update will need to reboot the SP on completion. If your con= sole<o:p></o:p></span></p> <p class=3D"MsoNormal"><span style=3D"font-family:"Courier New"">= connection is through the SP, it will be dis= connected<o:p></o:p></span></p> <p class=3D"MsoNormal"><span style=3D"font-family:"Courier New"">= Do you want to proceed with the firmware upd= ate ? {y|n}: y<o:p></o:p></span></p> <p class=3D"MsoNormal"><span style=3D"font-family:"Courier New"">= <o:p> </o:p></span></p> <p class=3D"MsoNormal"><span style=3D"font-family:"Courier New"">= Error: command failed on node "Node1": Unable to schedule Service= <o:p></o:p></span></p> <p class=3D"MsoNormal"><span style=3D"font-family:"Courier New"">= Processor update.<o:p></o:p></span></p= > <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal">The only KB article I found for this issue is this o= ne:<o:p></o:p></p> <p class=3D"MsoNormal"><a href=3D"https://kb.netapp.com/on-prem/ontap/OHW/O= HW-KBs/BMC_upgrade_fails_with_Error_command_failed__Unable_to_schedule_Serv= ice_Processor_update">https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/BMC_u= pgrade_fails_with_Error_command_failed__Unable_to_schedule_Service_Processo= r_update</a><o:p></o:p></p> <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal">I can verify that the file is not corrupted (compare= d the MD5 sums) and I tried to reboot the SP before the update, but all to = no avail.<o:p></o:p></p> <p class=3D"MsoNormal">The only way I can get the BMC firmware update insta= lled is by using “bmc update -f” directly on the bmc shell, but= that’s harder to automate.<o:p></o:p></p> <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal">Has anyone ever stumbled upon that and has an idea?<= o:p></o:p></p> <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal">SP Auto Updates are enabled, but they’re not s= tarting either – waited for a day for them to do their job.<o:p></o:p= ></p> <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal">Thanks,<o:p></o:p></p> <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal"><b><span style=3D"font-size:9.0pt;font-family:"= Arial",sans-serif;color:black;mso-fareast-language:DE">Alexander Gries= ser</span></b><b><span style=3D"font-size:9.0pt;font-family:"Arial&quo= t;,sans-serif;color:black;mso-ligatures:none;mso-fareast-language:DE"><o:p>= </o:p></span></b></p> <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:"Ari= al",sans-serif;color:black;mso-fareast-language:DE">Head of Systems Op= erations<o:p></o:p></span></p> <p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:"Ari= al",sans-serif;color:black;mso-fareast-language:DE"><o:p> </o:p><= /span></p> <p class=3D"MsoNormal"><span lang=3D"DE-AT" style=3D"font-size:9.0pt;font-f= amily:"Arial",sans-serif;color:black;mso-fareast-language:DE">ANE= XIA Internetdienstleistungs GmbH<o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"DE-AT" style=3D"font-size:8.0pt;font-f= amily:"Arial",sans-serif;color:black;mso-fareast-language:DE"><o:= p> </o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"DE-AT" style=3D"font-size:8.0pt;font-f= amily:"Arial",sans-serif;color:black;mso-fareast-language:DE">E-M= ail: <a href=3D"mailto:[email protected]"><span style=3D"color:#0563C1">AGrie= [email protected]</span></a> <o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"DE-AT" style=3D"font-size:8.0pt;font-f= amily:"Arial",sans-serif;color:black;mso-fareast-language:DE">Web= : <a href=3D"https://urldefense.com/v3/__https:/www.anexia.com/__;!!Nhn8V6BzJ= A!XnuOkY6qYG6gz0ANzoPpuO8W4-q5D1qxXJYkIGThzweU3vQ24Y9u-WFtv_SZtc7qJ0x48_Azb= nmYaKkPg_WfJw$"> <span style=3D"color:#0563C1">https://www.anexia.com</span></a> <o:p></o:p>= </span></p> <p class=3D"MsoNormal"><span lang=3D"DE-AT" style=3D"font-size:8.0pt;font-f= amily:"Arial",sans-serif;color:black;mso-fareast-language:DE"><o:= p> </o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"DE-AT" style=3D"font-size:8.0pt;font-f= amily:"Arial",sans-serif;color:#595959;mso-fareast-language:DE">A= nschrift Hauptsitz Klagenfurt: Feldkirchnerstra=DFe 140, 9020 Klagenfurt<o:= p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"DE-AT" style=3D"font-size:8.0pt;font-f= amily:"Arial",sans-serif;color:#595959;mso-fareast-language:DE">G= esch=E4ftsf=FChrer: Alexander Windbichler<o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"DE-AT" style=3D"font-size:8.0pt;font-f= amily:"Arial",sans-serif;color:#595959;mso-fareast-language:DE">F= irmenbuch: FN 289918a | Gerichtsstand: Klagenfurt | UID-Nummer: AT U6321660= 1<o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"DE-AT"><o:p> </o:p></span></p> </div> </div> </div> </body> </html> --_000_DM5PR06MB33086852C48F93BE211A54F69F182DM5PR06MB3308namp_-- --===============7768673822142310500== Content-Type: text/plain; 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