AW: [EXT] RE: Unable to schedule service processor update
Alexander Griesser <[email protected]> Tue, 14 Jan 2025 16:49:54 +0000
| Newsgroups | gmane.comp.hardware.netapp |
|---|---|
| Message-ID | <[email protected]> |
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Hi Matt,
thanks for the hint, I must have overread this small difference all the tim=
e lately :-/
Unfortunately, using the zip file doesn't change the behaviour:
CLUSTER::*> system node image package show
Package
Node Repository Package File Name
------------ -------------- -----------------
Node1
mroot
SP_FW_308-04195_11.11.zip
Node2
mroot
SP_FW_308-04195_11.11.zip
2 entries were displayed.
The auto update kicks in about 20min after the download, event log says:
CLUSTER::*> event log show
Time Node Severity Event
------------------- ---------------- ------------- ------------------------=
---
1/14/2025 17:39:18 Node1 ERROR sp.upd.unzip.event: Serv=
ice Processor failed to decompress the image package.
1/14/2025 17:38:07 Node2 ERROR sp.upd.unzip.event: Serv=
ice Processor failed to decompress the image package.
A manual try says:
CLUSTER::*> system service-processor image update -node Node1 -package SP_F=
W_308-04195_11.11.zip
Note: Firmware update will need to reboot the SP on completion. If your con=
sole connection is through the SP, it will be disconnected
Do you want to proceed with the firmware update ? {y|n}: y
Error: command failed: Unable to schedule Service Processor update.
And this command does not produce any additional entry in the event log.
Best,
Alexander Griesser
Head of Systems Operations
ANEXIA Internetdienstleistungs GmbH
E-Mail: [email protected]<mailto:[email protected]>
Web: https://www.anexia.com<https://www.anexia.com/>
Anschrift Hauptsitz Klagenfurt: Feldkirchnerstra=DFe 140, 9020 Klagenfurt
Gesch=E4ftsf=FChrer: Alexander Windbichler
Firmenbuch: FN 289918a | Gerichtsstand: Klagenfurt | UID-Nummer: AT U632166=
01
Von: Sullivan, Matt <[email protected]>
Gesendet: Dienstag, 14. J=E4nner 2025 16:52
An: Alexander Griesser <[email protected]>; [email protected]
Betreff: [EXT] RE: Unable to schedule service processor update
ATTENTION: This email originated from outside of the organisation. Do not c=
lick on links or open attachments unless you recognize the sender and know =
the content is safe
Hi Alexander,
Installing SP Firmware from ONTAP would use a .zip file. The .tar file is =
the one used when installing from the SP prompt.
Download this one and give it a shot:
https://mysupport.netapp.com/site/downloads/firmware/system-firmware-diagno=
stics/download/SYSTEM/30804195_ontap/SP_FW_308-04195_11.11.zip
Matt Sullivan
Account Technical Specialist
Civilian Agencies
NetApp U.S. Public Sector, Inc.
From: Alexander Griesser <[email protected]<mailto:[email protected]>=
>
Sent: Tuesday, January 14, 2025 12:23 AM
To: [email protected]<mailto:[email protected]>
Subject: Unable to schedule service processor update
You don't often get email from [email protected]<mailto:agriesser@anexia=
.com>. Learn why this is important<https://aka.ms/LearnAboutSenderIdentific=
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EXTERNAL EMAIL - USE CAUTION when clicking links or attachments
Hey folks,
I got a bunch of A220s here which I want to update to the latest SP firmwar=
e:
CLUSTER::*> system service-processor show
IP Firmware
Node Type Status Configured Version IP Address
------------- ---- ----------- ------------ --------- ---------------------=
----
Node1 BMC online true 11.9P1 127.0.0.1
Node2 BMC online true 11.9P1 127.0.0.2
2 entries were displayed.
But everytime I try to install the update from the Ontap prompt, I get the =
following message:
CLUSTER::*> system service-processor image update -node * -package SP_FW_30=
8-04195_11.11.tar.gz
Note: Firmware update will need to reboot the SP on completion. If your con=
sole
connection is through the SP, it will be disconnected
Do you want to proceed with the firmware update ? {y|n}: y
Error: command failed on node "Node1": Unable to schedule Service
Processor update.
The only KB article I found for this issue is this one:
https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/BMC_upgrade_fails_with_Erro=
r_command_failed__Unable_to_schedule_Service_Processor_update
I can verify that the file is not corrupted (compared the MD5 sums) and I t=
ried to reboot the SP before the update, but all to no avail.
The only way I can get the BMC firmware update installed is by using "bmc u=
pdate -f" directly on the bmc shell, but that's harder to automate.
Has anyone ever stumbled upon that and has an idea?
SP Auto Updates are enabled, but they're not starting either - waited for a=
day for them to do their job.
Thanks,
Alexander Griesser
Head of Systems Operations
ANEXIA Internetdienstleistungs GmbH
E-Mail: [email protected]<mailto:[email protected]>
Web: https://www.anexia.com<https://urldefense.com/v3/__https:/www.anexia.c=
om/__;!!Nhn8V6BzJA!XnuOkY6qYG6gz0ANzoPpuO8W4-q5D1qxXJYkIGThzweU3vQ24Y9u-WFt=
v_SZtc7qJ0x48_AzbnmYaKkPg_WfJw$>
Anschrift Hauptsitz Klagenfurt: Feldkirchnerstra=DFe 140, 9020 Klagenfurt
Gesch=E4ftsf=FChrer: Alexander Windbichler
Firmenbuch: FN 289918a | Gerichtsstand: Klagenfurt | UID-Nummer: AT U632166=
01
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<p class=3D"MsoNormal"><span style=3D"mso-fareast-language:EN-US">Hi Matt,<=
o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"mso-fareast-language:EN-US"><o:p>&nbs=
p;</o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"mso-fareast-language:E=
N-US">thanks for the hint, I must have overread this small difference all t=
he time lately :-/<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"mso-fareast-language:E=
N-US">Unfortunately, using the zip file doesn’t change the behaviour:=
<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"mso-fareast-language:E=
N-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New";mso-fareast-language:EN-US">CLUSTER::*> system node image =
package show<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New";mso-fareast-language:EN-US"> &nb=
sp; Package<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New";mso-fareast-language:EN-US">Node  =
; Repository Package File Name<o:=
p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New";mso-fareast-language:EN-US">------------ -------------- -----=
------------<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New";mso-fareast-language:EN-US">Node1<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New";mso-fareast-language:EN-US"> &nb=
sp; mroot<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New";mso-fareast-language:EN-US"> &nb=
sp; =
SP_FW_308-04195_11.1=
1.zip<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New";mso-fareast-language:EN-US">Node2<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New";mso-fareast-language:EN-US"> &nb=
sp; mroot<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New";mso-fareast-language:EN-US"> &nb=
sp; =
SP_FW_308-04195_11.1=
1.zip<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New";mso-fareast-language:EN-US">2 entries were displayed.<o:p></o=
:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"mso-fareast-language:E=
N-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"mso-fareast-language:E=
N-US">The auto update kicks in about 20min after the download, event log sa=
ys:<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"mso-fareast-language:E=
N-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New";mso-fareast-language:EN-US">CLUSTER::*> event log show<o:p=
></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New";mso-fareast-language:EN-US">Time  =
; Node &nb=
sp; Severity&nb=
sp; Event<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New";mso-fareast-language:EN-US">------------------- -------------=
--- ------------- ---------------------------<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New";mso-fareast-language:EN-US">1/14/2025 17:39:18 Node1&nb=
sp; ERROR =
sp.upd.unzip.event: Service Proc=
essor failed to decompress the image package.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New";mso-fareast-language:EN-US">1/14/2025 17:38:07 Node2&nb=
sp; ERROR =
sp.upd.unzip.event: Service Proc=
essor failed to decompress the image package.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"mso-fareast-language:E=
N-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"mso-fareast-language:E=
N-US">A manual try says:<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"mso-fareast-language:E=
N-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New";mso-fareast-language:EN-US">CLUSTER::*> system service-pro=
cessor image update -node Node1 -package SP_FW_308-04195_11.11.zip<o:p></o:=
p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New";mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New";mso-fareast-language:EN-US">Note: Firmware update will need t=
o reboot the SP on completion. If your console connection is through the SP=
, it will be disconnected<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New";mso-fareast-language:EN-US"> Do=
you want to proceed with the firmware update ? {y|n}: y<o:p></o:p></span><=
/p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New";mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New";mso-fareast-language:EN-US">Error: command failed: Unable to =
schedule Service Processor update.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"mso-fareast-language:E=
N-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"mso-fareast-language:E=
N-US">And this command does not produce any additional entry in the event l=
og.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"mso-fareast-language:E=
N-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"mso-fareast-language:E=
N-US">Best,<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"mso-fareast-language:E=
N-US"><o:p> </o:p></span></p>
<div>
<p class=3D"MsoNormal"><b><span lang=3D"EN-US" style=3D"font-size:9.0pt;fon=
t-family:"Arial",sans-serif;color:black;mso-fareast-language:DE">=
Alexander Griesser</span></b><b><span lang=3D"EN-US" style=3D"font-size:9.0=
pt;font-family:"Arial",sans-serif;color:black;mso-ligatures:none;=
mso-fareast-language:DE"><o:p></o:p></span></b></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:8.0pt;font-f=
amily:"Arial",sans-serif;color:black;mso-fareast-language:DE">Hea=
d of Systems Operations<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:8.0pt;font-f=
amily:"Arial",sans-serif;color:black;mso-fareast-language:DE"><o:=
p> </o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:9.0pt;font-family:"Ari=
al",sans-serif;color:black;mso-fareast-language:DE">ANEXIA Internetdie=
nstleistungs GmbH<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:"Ari=
al",sans-serif;color:black;mso-fareast-language:DE"><o:p> </o:p><=
/span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:"Ari=
al",sans-serif;color:black;mso-fareast-language:DE">E-Mail:
<a href=3D"mailto:[email protected]"><span style=3D"color:#0563C1">AGrie=
[email protected]</span></a>
<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:"Ari=
al",sans-serif;color:black;mso-fareast-language:DE">Web:
<a href=3D"https://www.anexia.com/"><span style=3D"color:#0563C1">https://w=
ww.anexia.com</span></a>
<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:"Ari=
al",sans-serif;color:black;mso-fareast-language:DE"><o:p> </o:p><=
/span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:"Ari=
al",sans-serif;color:#595959;mso-fareast-language:DE">Anschrift Haupts=
itz Klagenfurt: Feldkirchnerstra=DFe 140, 9020 Klagenfurt<o:p></o:p></span>=
</p>
<p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:"Ari=
al",sans-serif;color:#595959;mso-fareast-language:DE">Gesch=E4ftsf=FCh=
rer: Alexander Windbichler<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:"Ari=
al",sans-serif;color:#595959;mso-fareast-language:DE">Firmenbuch: FN 2=
89918a | Gerichtsstand: Klagenfurt | UID-Nummer: AT U63216601<o:p></o:p></s=
pan></p>
</div>
<p class=3D"MsoNormal"><span style=3D"mso-fareast-language:EN-US"><o:p>&nbs=
p;</o:p></span></p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm">
<p class=3D"MsoNormal"><b><span lang=3D"DE" style=3D"font-family:"Cali=
bri",sans-serif;mso-ligatures:none">Von:</span></b><span lang=3D"DE" s=
tyle=3D"font-family:"Calibri",sans-serif;mso-ligatures:none"> Sul=
livan, Matt <[email protected]>
<br>
<b>Gesendet:</b> Dienstag, 14. J=E4nner 2025 16:52<br>
<b>An:</b> Alexander Griesser <[email protected]>; toasters@teapar=
ty.net<br>
<b>Betreff:</b> [EXT] RE: Unable to schedule service processor update<o:p><=
/o:p></span></p>
</div>
</div>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<div style=3D"border:solid #9C6500 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt">
<p class=3D"MsoNormal" style=3D"line-height:12.0pt;background:#FFEB9C"><spa=
n lang=3D"EN-US" style=3D"font-size:10.0pt;font-family:"Calibri",=
sans-serif;color:#9C6500;mso-ligatures:none">ATTENTION:</span><span lang=3D=
"EN-US" style=3D"font-size:10.0pt;font-family:"Calibri",sans-seri=
f;color:black;mso-ligatures:none">
This email originated from outside of the organisation. Do not click on li=
nks or open attachments unless you recognize the sender and know the conten=
t is safe
<o:p></o:p></span></p>
</div>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:12.0pt;mso-l=
igatures:none"><o:p> </o:p></span></p>
<div>
<p class=3D"MsoNormal"><span lang=3D"EN-US">Hi Alexander,<o:p></o:p></span>=
</p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">Installing SP Firmware fr=
om ONTAP would use a .zip file. The .tar file is the one used when installi=
ng from the SP prompt.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"> <o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">Download this one and give it a=
shot:<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><a href=3D"https://mysupport.ne=
tapp.com/site/downloads/firmware/system-firmware-diagnostics/download/SYSTE=
M/30804195_ontap/SP_FW_308-04195_11.11.zip">https://mysupport.netapp.com/si=
te/downloads/firmware/system-firmware-diagnostics/download/SYSTEM/30804195_=
ontap/SP_FW_308-04195_11.11.zip</a><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"> <o:p></o:p></span></p>
<div>
<p class=3D"MsoNormal"><b><span lang=3D"EN-US" style=3D"font-size:12.0pt">M=
att Sullivan</span></b><span lang=3D"EN-US"><o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"text-autospace:none"><span lang=3D"EN-US" s=
tyle=3D"font-size:12.0pt;font-family:"Calibri",sans-serif">Accoun=
t Technical Specialist</span><span lang=3D"EN-US"><o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"text-autospace:none"><span lang=3D"EN-US" s=
tyle=3D"font-size:12.0pt;font-family:"Calibri",sans-serif">Civili=
an Agencies</span><span lang=3D"EN-US"><o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"text-autospace:none"><span lang=3D"EN-US" s=
tyle=3D"font-size:12.0pt;font-family:"Calibri",sans-serif">NetApp=
U.S. Public Sector, Inc.</span><span lang=3D"EN-US"><o:p></o:p></span></p>
</div>
<p class=3D"MsoNormal"><span lang=3D"EN-US"> <o:p></o:p></span></p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm">
<p class=3D"MsoNormal"><b><span lang=3D"EN-US" style=3D"font-family:"C=
alibri",sans-serif;mso-ligatures:none">From:</span></b><span lang=3D"E=
N-US" style=3D"font-family:"Calibri",sans-serif;mso-ligatures:non=
e"> Alexander Griesser <<a href=3D"mailto:[email protected]">AGriesse=
[email protected]</a>>
<br>
<b>Sent:</b> Tuesday, January 14, 2025 12:23 AM<br>
<b>To:</b> <a href=3D"mailto:[email protected]">[email protected]</=
a><br>
<b>Subject:</b> Unable to schedule service processor update</span><span lan=
g=3D"EN-US"><o:p></o:p></span></p>
</div>
</div>
<p class=3D"MsoNormal"><span lang=3D"EN-US"> <o:p></o:p></span></p>
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=
=3D"0" align=3D"left" width=3D"100%" style=3D"width:100.0%">
<tbody>
<tr>
<td width=3D"0" style=3D"width:.3pt;background:#A6A6A6;padding:5.25pt 1.5pt=
5.25pt 1.5pt">
</td>
<td width=3D"100%" style=3D"width:100.0%;background:#EAEAEA;padding:5.25pt =
3.75pt 5.25pt 11.25pt;aspect-ratio: revert !important;background:revert !im=
portant;block-size: revert !important;border:revert !important;bottom: reve=
rt !important;color:revert !important;color-scheme: revert !important;conte=
nt-visibility: revert !important;cursor:revert !important;direction:revert =
!important;display:revert !important;font-size:revert !important;height:rev=
ert !important;hyphens: revert !important;letter-spacing:revert !important;=
line-height:revert !important;margin:revert !important;opacity: revert !imp=
ortant;order: revert !important;outline: revert !important;overflow:revert =
!important;padding:revert !important;position:revert !important;resize: rev=
ert !important;rotate: revert !important;scale: revert !important;tab-size:=
revert !important;table-layout:revert !important;text-align:revert !import=
ant;text-indent:revert !important;text-orientation: revert !important;text-=
overflow: revert !important;text-shadow:revert !important;text-transform:re=
vert !important;text-wrap: revert !important;top:revert !important;transiti=
on: revert !important;user-select: revert !important;vertical-align:revert =
!important;visibility:revert !important;white-space:revert !important;width=
:revert !important;word-break:revert !important;word-spacing:revert !import=
ant;writing-mode:revert !important;zoom: revert !important">
<div>
<p class=3D"MsoNormal" style=3D"mso-element:frame;mso-element-frame-hspace:=
2.25pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-el=
ement-anchor-horizontal:column;mso-height-rule:exactly">
<span style=3D"font-size:9.0pt;font-family:"Segoe UI",sans-serif;=
color:#212121;mso-ligatures:none">You don't often get email from
<a href=3D"mailto:[email protected]">[email protected]</a>. <a href=
=3D"https://aka.ms/LearnAboutSenderIdentification">
Learn why this is important</a> </span><o:p></o:p></p>
</div>
</td>
<td width=3D"75" style=3D"width:56.25pt;background:#EAEAEA;padding:5.25pt 3=
.75pt 5.25pt 3.75pt;aspect-ratio: revert !important;background:revert !impo=
rtant;block-size: revert !important;border:revert !important;bottom: revert=
!important;color:revert !important;color-scheme: revert !important;content=
-visibility: revert !important;cursor:revert !important;direction:revert !i=
mportant;display:revert !important;font-size:revert !important;height:rever=
t !important;hyphens: revert !important;letter-spacing:revert !important;li=
ne-height:revert !important;margin:revert !important;opacity: revert !impor=
tant;order: revert !important;outline: revert !important;overflow:revert !i=
mportant;padding:revert !important;position:revert !important;resize: rever=
t !important;rotate: revert !important;scale: revert !important;tab-size: r=
evert !important;table-layout:revert !important;text-align:revert !importan=
t;text-indent:revert !important;text-orientation: revert !important;text-ov=
erflow: revert !important;text-shadow:revert !important;text-transform:reve=
rt !important;text-wrap: revert !important;top:revert !important;transition=
: revert !important;user-select: revert !important;vertical-align:revert !i=
mportant;visibility:revert !important;white-space:revert !important;width:r=
evert !important;word-break:revert !important;word-spacing:revert !importan=
t;writing-mode:revert !important;zoom: revert !important;align: left !impor=
tant">
</td>
</tr>
</tbody>
</table>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;mso-ligatures:none">=
</span><span lang=3D"EN-US"><o:p></o:p></span></p>
<table class=3D"MsoNormalTable" border=3D"1" cellspacing=3D"0" cellpadding=
=3D"0" align=3D"left" style=3D"background:#F36D6D">
<tbody>
<tr>
<td style=3D"padding:7.5pt 7.5pt 7.5pt 7.5pt">
<p class=3D"MsoNormal" style=3D"mso-element:frame;mso-element-frame-hspace:=
2.25pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-el=
ement-anchor-horizontal:column;mso-height-rule:exactly">
<b><span style=3D"font-size:12.0pt;font-family:"Arial",sans-serif=
;color:black;mso-ligatures:none">EXTERNAL EMAIL - USE CAUTION when clicking=
links or attachments
</span></b><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
<p class=3D"MsoNormal" style=3D"margin-bottom:12.0pt"><span style=3D"font-s=
ize:12.0pt;mso-ligatures:none"><br>
<br>
<br>
</span><span lang=3D"EN-US"><o:p></o:p></span></p>
<div>
<p class=3D"MsoNormal"><span lang=3D"EN-US">Hey folks,<o:p></o:p></span></p=
>
<p class=3D"MsoNormal"><span lang=3D"EN-US"> <o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">I got a bunch of A220s here whi=
ch I want to update to the latest SP firmware:<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"> <o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New"">CLUSTER::*> system service-processor show</span><span lan=
g=3D"EN-US"><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New""> =
&nb=
sp; IP &nb=
sp; Firmware</span><span lang=3D"EN-US"><o:p>=
</o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New"">Node T=
ype Status Configured Version&nbs=
p; IP Address</span><span lang=3D"EN-US"><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New"">------------- ---- ----------- ------------ --------- ------=
-------------------</span><span lang=3D"EN-US"><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New"">Node1 BMC&nb=
sp; online true =
11.9P1 127.0.0.1</span><span lang=3D"E=
N-US"><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New"">Node2 BMC&nb=
sp; online true =
11.9P1 127.0.0.2</span><span lang=3D"E=
N-US"><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New"">2 entries were displayed.</span><span lang=3D"EN-US"><o:p></=
o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"> <o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">But everytime I try to install =
the update from the Ontap prompt, I get the following message:<o:p></o:p></=
span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"> <o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New"">CLUSTER::*> system service-processor image update -node *=
-package SP_FW_308-04195_11.11.tar.gz</span><span lang=3D"EN-US"><o:p></o:=
p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New""> </span><span lang=3D"EN-US"><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New"">Note: Firmware update will need to reboot the SP on completi=
on. If your console</span><span lang=3D"EN-US"><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New""> connection is through the SP,=
it will be disconnected</span><span lang=3D"EN-US"><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New""> Do you want to proceed with t=
he firmware update ? {y|n}: y</span><span lang=3D"EN-US"><o:p></o:p></span>=
</p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New""> </span><span lang=3D"EN-US"><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New"">Error: command failed on node "Node1": Unable to s=
chedule Service</span><span lang=3D"EN-US"><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-family:"Cour=
ier New""> Processor update.</span=
><span lang=3D"EN-US"><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"> <o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">The only KB article I found for=
this issue is this one:<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><a href=3D"https://kb.netapp.co=
m/on-prem/ontap/OHW/OHW-KBs/BMC_upgrade_fails_with_Error_command_failed__Un=
able_to_schedule_Service_Processor_update">https://kb.netapp.com/on-prem/on=
tap/OHW/OHW-KBs/BMC_upgrade_fails_with_Error_command_failed__Unable_to_sche=
dule_Service_Processor_update</a><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"> <o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">I can verify that the file is n=
ot corrupted (compared the MD5 sums) and I tried to reboot the SP before th=
e update, but all to no avail.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">The only way I can get the BMC =
firmware update installed is by using “bmc update -f” directly =
on the bmc shell, but that’s harder to automate.<o:p></o:p></span></p=
>
<p class=3D"MsoNormal"><span lang=3D"EN-US"> <o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">Has anyone ever stumbled upon t=
hat and has an idea?<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"> <o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">SP Auto Updates are enabled, bu=
t they’re not starting either – waited for a day for them to do=
their job.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"> <o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">Thanks,<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"> <o:p></o:p></span></p>
<p class=3D"MsoNormal"><b><span lang=3D"EN-US" style=3D"font-size:9.0pt;fon=
t-family:"Arial",sans-serif;color:black;mso-fareast-language:DE">=
Alexander Griesser</span></b><span lang=3D"EN-US"><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:8.0pt;font-f=
amily:"Arial",sans-serif;color:black;mso-fareast-language:DE">Hea=
d of Systems Operations</span><span lang=3D"EN-US"><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:8.0pt;font-f=
amily:"Arial",sans-serif;color:black;mso-fareast-language:DE">&nb=
sp;</span><span lang=3D"EN-US"><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:9.0pt;font-family:"Ari=
al",sans-serif;color:black;mso-fareast-language:DE">ANEXIA Internetdie=
nstleistungs GmbH</span><span lang=3D"EN-US"><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:"Ari=
al",sans-serif;color:black;mso-fareast-language:DE"> </span><span=
lang=3D"EN-US"><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:"Ari=
al",sans-serif;color:black;mso-fareast-language:DE">E-Mail:
<a href=3D"mailto:[email protected]"><span style=3D"color:#0563C1">AGrie=
[email protected]</span></a>
</span><span lang=3D"EN-US"><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:"Ari=
al",sans-serif;color:black;mso-fareast-language:DE">Web:
<a href=3D"https://urldefense.com/v3/__https:/www.anexia.com/__;!!Nhn8V6BzJ=
A!XnuOkY6qYG6gz0ANzoPpuO8W4-q5D1qxXJYkIGThzweU3vQ24Y9u-WFtv_SZtc7qJ0x48_Azb=
nmYaKkPg_WfJw$">
<span style=3D"color:#0563C1">https://www.anexia.com</span></a> </span><spa=
n lang=3D"EN-US"><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:"Ari=
al",sans-serif;color:black;mso-fareast-language:DE"> </span><span=
lang=3D"EN-US"><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:"Ari=
al",sans-serif;color:#595959;mso-fareast-language:DE">Anschrift Haupts=
itz Klagenfurt: Feldkirchnerstra=DFe 140, 9020 Klagenfurt</span><span lang=
=3D"EN-US"><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:"Ari=
al",sans-serif;color:#595959;mso-fareast-language:DE">Gesch=E4ftsf=FCh=
rer: Alexander Windbichler</span><span lang=3D"EN-US"><o:p></o:p></span></p=
>
<p class=3D"MsoNormal"><span style=3D"font-size:8.0pt;font-family:"Ari=
al",sans-serif;color:#595959;mso-fareast-language:DE">Firmenbuch: FN 2=
89918a | Gerichtsstand: Klagenfurt | UID-Nummer: AT U63216601</span><span l=
ang=3D"EN-US"><o:p></o:p></span></p>
<p class=3D"MsoNormal"> <span lang=3D"EN-US"><o:p></o:p></span></p>
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