Re: [EXT] RE: Unable to schedule service processor update
Heino Walther <[email protected]> Tue, 14 Jan 2025 18:14:39 +0000
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--===============5025843372827581171== Content-Language: en-GB Content-Type: multipart/alternative; boundary="_000_PR3PR09MB53932B6751AAAAFE7B852944B8182PR3PR09MB5393eurp_" --_000_PR3PR09MB53932B6751AAAAFE7B852944B8182PR3PR09MB5393eurp_ Content-Type: text/plain; charset="Windows-1252" Content-Transfer-Encoding: quoted-printable I would try to rename the packages to SP_FW.zip and reupload them and give = it a try=85 You should also be able to update the FW via the SP itself (described where= you download the FW=85) /Heino From: Alexander Griesser <[email protected]> Date: Tuesday, 14 January 2025 at 17.50 To: Sullivan, Matt <[email protected]>, [email protected] <toast= [email protected]> Subject: AW: [EXT] RE: Unable to schedule service processor update Hi Matt, thanks for the hint, I must have overread this small difference all the tim= e lately :-/ Unfortunately, using the zip file doesn=92t change the behaviour: CLUSTER::*> system node image package show Package Node Repository Package File Name ------------ -------------- ----------------- Node1 mroot SP_FW_308-04195_11.11.zip Node2 mroot SP_FW_308-04195_11.11.zip 2 entries were displayed. The auto update kicks in about 20min after the download, event log says: CLUSTER::*> event log show Time Node Severity Event ------------------- ---------------- ------------- ------------------------= --- 1/14/2025 17:39:18 Node1 ERROR sp.upd.unzip.event: Serv= ice Processor failed to decompress the image package. 1/14/2025 17:38:07 Node2 ERROR sp.upd.unzip.event: Serv= ice Processor failed to decompress the image package. A manual try says: CLUSTER::*> system service-processor image update -node Node1 -package SP_F= W_308-04195_11.11.zip Note: Firmware update will need to reboot the SP on completion. If your con= sole connection is through the SP, it will be disconnected Do you want to proceed with the firmware update ? {y|n}: y Error: command failed: Unable to schedule Service Processor update. And this command does not produce any additional entry in the event log. Best, Alexander Griesser Head of Systems Operations ANEXIA Internetdienstleistungs GmbH E-Mail: [email protected]<mailto:[email protected]> Web: https://www.anexia.com<https://www.anexia.com/> Anschrift Hauptsitz Klagenfurt: Feldkirchnerstra=DFe 140, 9020 Klagenfurt Gesch=E4ftsf=FChrer: Alexander Windbichler Firmenbuch: FN 289918a | Gerichtsstand: Klagenfurt | UID-Nummer: AT U632166= 01 Von: Sullivan, Matt <[email protected]> Gesendet: Dienstag, 14. J=E4nner 2025 16:52 An: Alexander Griesser <[email protected]>; [email protected] Betreff: [EXT] RE: Unable to schedule service processor update ATTENTION: This email originated from outside of the organisation. Do not c= lick on links or open attachments unless you recognize the sender and know = the content is safe Hi Alexander, Installing SP Firmware from ONTAP would use a .zip file. The .tar file is = the one used when installing from the SP prompt. Download this one and give it a shot: https://mysupport.netapp.com/site/downloads/firmware/system-firmware-diagno= stics/download/SYSTEM/30804195_ontap/SP_FW_308-04195_11.11.zip Matt Sullivan Account Technical Specialist Civilian Agencies NetApp U.S. Public Sector, Inc. From: Alexander Griesser <[email protected]<mailto:[email protected]>= > Sent: Tuesday, January 14, 2025 12:23 AM To: [email protected]<mailto:[email protected]> Subject: Unable to schedule service processor update You don't often get email from [email protected]<mailto:agriesser@anexia= .com>. Learn why this is important<https://aka.ms/LearnAboutSenderIdentific= ation> EXTERNAL EMAIL - USE CAUTION when clicking links or attachments Hey folks, I got a bunch of A220s here which I want to update to the latest SP firmwar= e: CLUSTER::*> system service-processor show IP Firmware Node Type Status Configured Version IP Address ------------- ---- ----------- ------------ --------- ---------------------= ---- Node1 BMC online true 11.9P1 127.0.0.1 Node2 BMC online true 11.9P1 127.0.0.2 2 entries were displayed. But everytime I try to install the update from the Ontap prompt, I get the = following message: CLUSTER::*> system service-processor image update -node * -package SP_FW_30= 8-04195_11.11.tar.gz Note: Firmware update will need to reboot the SP on completion. If your con= sole connection is through the SP, it will be disconnected Do you want to proceed with the firmware update ? {y|n}: y Error: command failed on node "Node1": Unable to schedule Service Processor update. The only KB article I found for this issue is this one: https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/BMC_upgrade_fails_with_Erro= r_command_failed__Unable_to_schedule_Service_Processor_update I can verify that the file is not corrupted (compared the MD5 sums) and I t= ried to reboot the SP before the update, but all to no avail. The only way I can get the BMC firmware update installed is by using =93bmc= update -f=94 directly on the bmc shell, but that=92s harder to automate. Has anyone ever stumbled upon that and has an idea? SP Auto Updates are enabled, but they=92re not starting either =96 waited f= or a day for them to do their job. Thanks, Alexander Griesser Head of Systems Operations ANEXIA Internetdienstleistungs GmbH E-Mail: [email protected]<mailto:[email protected]> Web: https://www.anexia.com<https://urldefense.com/v3/__https:/www.anexia.c= om/__;!!Nhn8V6BzJA!XnuOkY6qYG6gz0ANzoPpuO8W4-q5D1qxXJYkIGThzweU3vQ24Y9u-WFt= v_SZtc7qJ0x48_AzbnmYaKkPg_WfJw$> Anschrift Hauptsitz Klagenfurt: Feldkirchnerstra=DFe 140, 9020 Klagenfurt Gesch=E4ftsf=FChrer: Alexander Windbichler Firmenbuch: FN 289918a | Gerichtsstand: Klagenfurt | UID-Nummer: AT U632166= 01 --_000_PR3PR09MB53932B6751AAAAFE7B852944B8182PR3PR09MB5393eurp_ Content-Type: text/html; charset="Windows-1252" Content-Transfer-Encoding: quoted-printable <html xmlns:o=3D"urn:schemas-microsoft-com:office:office" xmlns:w=3D"urn:sc= hemas-microsoft-com:office:word" xmlns:m=3D"http://schemas.microsoft.com/of= fice/2004/12/omml" xmlns=3D"http://www.w3.org/TR/REC-html40"> <head> <meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3DWindows-1= 252"> <meta name=3D"Generator" content=3D"Microsoft Word 15 (filtered medium)"> <style><!-- /* Font Definitions */ @font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4;} @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4;} @font-face {font-family:Aptos; panose-1:2 11 0 4 2 2 2 2 2 4;} @font-face {font-family:"Times New Roman \(Body CS\)"; panose-1:2 11 6 4 2 2 2 2 2 4;} @font-face {font-family:"Segoe UI"; panose-1:2 11 5 2 4 2 4 2 2 3;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {margin:0cm; font-size:10.0pt; font-family:"Aptos",sans-serif;} a:link, span.MsoHyperlink {mso-style-priority:99; color:#467886; text-decoration:underline;} span.EmailStyle20 {mso-style-type:personal-reply; font-family:"Aptos",sans-serif; color:windowtext;} .MsoChpDefault {mso-style-type:export-only; font-size:10.0pt; mso-ligatures:none;} @page WordSection1 {size:612.0pt 792.0pt; margin:72.0pt 72.0pt 72.0pt 72.0pt;} div.WordSection1 {page:WordSection1;} --></style> </head> <body lang=3D"en-DK" link=3D"#467886" vlink=3D"#96607D" style=3D"word-wrap:= break-word"> <div class=3D"WordSection1"> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:12.0pt;mso-f= areast-language:EN-US">I would try to rename the packages to SP_FW.zip and = reupload them and give it a try=85<o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:12.0pt;mso-f= areast-language:EN-US">You should also be able to update the FW via the SP = itself (described where you download the FW=85)<o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:12.0pt;mso-f= areast-language:EN-US"><o:p> </o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:12.0pt;mso-f= areast-language:EN-US">/Heino<o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:12.0pt;mso-f= areast-language:EN-US"><o:p> </o:p></span></p> <div id=3D"mail-editor-reference-message-container"> <div> <div> <div style=3D"border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm = 0cm 0cm"> <p class=3D"MsoNormal" style=3D"margin-bottom:12.0pt"><b><span lang=3D"DE-A= T" style=3D"font-size:12.0pt;color:black">From: </span></b><span lang=3D"DE-AT" style=3D"font-size:12.0pt;color:black">Alex= ander Griesser <[email protected]><br> <b>Date: </b>Tuesday, 14 January 2025 at 17.50<br> <b>To: </b>Sullivan, Matt <[email protected]>, toasters@teapar= ty.net <[email protected]><br> <b>Subject: </b>AW: [EXT] RE: Unable to schedule service processor update<o= :p></o:p></span></p> </div> <div> <p class=3D"MsoNormal"><span lang=3D"DE-AT" style=3D"font-size:11.0pt">Hi M= att,<o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"DE-AT" style=3D"font-size:11.0pt">&nbs= p;<o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">than= ks for the hint, I must have overread this small difference all the time la= tely :-/</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p><= /span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">Unfo= rtunately, using the zip file doesn=92t change the behaviour:</span><span l= ang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">&nbs= p;</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span>= </p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New"">CLUSTER::*> system node image package sh= ow</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span>= </p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New""> &= nbsp; Package</span><span lang=3D"DE-AT" style=3D"f= ont-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New"">Node &nb= sp; Repository Package File Name</span><span = lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New"">------------ -------------- ---------------= --</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span>= </p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New"">Node1</span><span lang=3D"DE-AT" style=3D"f= ont-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New""> &= nbsp; mroot</span><span lang=3D"DE-AT" style=3D"fon= t-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New""> &= nbsp; &nbs= p; SP_FW_308-04195_11.11.zip</spa= n><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New"">Node2</span><span lang=3D"DE-AT" style=3D"f= ont-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New""> &= nbsp; mroot</span><span lang=3D"DE-AT" style=3D"fon= t-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New""> &= nbsp; &nbs= p; SP_FW_308-04195_11.11.zip</spa= n><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New"">2 entries were displayed.</span><span lang= =3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">&nbs= p;</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span>= </p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">The = auto update kicks in about 20min after the download, event log says:</span>= <span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">&nbs= p;</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span>= </p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New"">CLUSTER::*> event log show</span><span l= ang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New"">Time &nb= sp; Node &= nbsp; Severity &= nbsp; Event</span><span lang=3D"DE-AT" style=3D"font-size:11.0p= t"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New"">------------------- ---------------- ------= ------- ---------------------------</span><span lang=3D"DE-AT" style=3D"fon= t-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New"">1/14/2025 17:39:18 Node1 &= nbsp; ERROR &nbs= p; sp.upd.unzip.event: Service Processor fail= ed to decompress the image package.</span><span lang=3D"DE-AT" style=3D"fon= t-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New"">1/14/2025 17:38:07 Node2 &= nbsp; ERROR &nbs= p; sp.upd.unzip.event: Service Processor fail= ed to decompress the image package.</span><span lang=3D"DE-AT" style=3D"fon= t-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">&nbs= p;</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span>= </p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">A ma= nual try says:</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p><= /o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">&nbs= p;</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span>= </p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New"">CLUSTER::*> system service-processor ima= ge update -node Node1 -package SP_FW_308-04195_11.11.zip</span><span lang= =3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New""> </span><span lang=3D"DE-AT" style=3D"= font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New"">Note: Firmware update will need to reboot t= he SP on completion. If your console connection is through the SP, it will = be disconnected</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p>= </o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New""> Do you want = to proceed with the firmware update ? {y|n}: y</span><span lang=3D"DE-AT" s= tyle=3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New""> </span><span lang=3D"DE-AT" style=3D"= font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New"">Error: command failed: Unable to schedule S= ervice Processor update.</span><span lang=3D"DE-AT" style=3D"font-size:11.0= pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">&nbs= p;</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span>= </p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">And = this command does not produce any additional entry in the event log.</span>= <span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">&nbs= p;</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span>= </p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">Best= ,</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span><= /p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">&nbs= p;</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span>= </p> <div> <p class=3D"MsoNormal"><b><span lang=3D"EN-US" style=3D"font-size:9.0pt;fon= t-family:"Arial",sans-serif;color:black">Alexander Griesser</span= ></b><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:8.0pt;font-f= amily:"Arial",sans-serif;color:black">Head of Systems Operations<= /span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></p= > <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:8.0pt;font-f= amily:"Arial",sans-serif;color:black"> </span><span lang=3D"= DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"DE-AT" style=3D"font-size:9.0pt;font-f= amily:"Arial",sans-serif;color:black">ANEXIA Internetdienstleistu= ngs GmbH</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p><= /span></p> <p class=3D"MsoNormal"><span lang=3D"DE-AT" style=3D"font-size:8.0pt;font-f= amily:"Arial",sans-serif;color:black"> </span><span lang=3D"= DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"DE-AT" style=3D"font-size:8.0pt;font-f= amily:"Arial",sans-serif;color:black">E-Mail: <a href=3D"mailto:[email protected]"><span style=3D"color:#0563C1">AGrie= [email protected]</span></a> </span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></= p> <p class=3D"MsoNormal"><span lang=3D"DE-AT" style=3D"font-size:8.0pt;font-f= amily:"Arial",sans-serif;color:black">Web: <a href=3D"https://www.anexia.com/"><span style=3D"color:#0563C1">https://w= ww.anexia.com</span></a> </span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></= p> <p class=3D"MsoNormal"><span lang=3D"DE-AT" style=3D"font-size:8.0pt;font-f= amily:"Arial",sans-serif;color:black"> </span><span lang=3D"= DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"DE-AT" style=3D"font-size:8.0pt;font-f= amily:"Arial",sans-serif;color:#595959">Anschrift Hauptsitz Klage= nfurt: Feldkirchnerstra=DFe 140, 9020 Klagenfurt</span><span lang=3D"DE-AT"= style=3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"DE-AT" style=3D"font-size:8.0pt;font-f= amily:"Arial",sans-serif;color:#595959">Gesch=E4ftsf=FChrer: Alex= ander Windbichler</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:= p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"DE-AT" style=3D"font-size:8.0pt;font-f= amily:"Arial",sans-serif;color:#595959">Firmenbuch: FN 289918a | = Gerichtsstand: Klagenfurt | UID-Nummer: AT U63216601</span><span lang=3D"DE= -AT" style=3D"font-size:11.0pt"><o:p></o:p></span></p> </div> <p class=3D"MsoNormal"><span lang=3D"DE-AT" style=3D"font-size:11.0pt">&nbs= p;<o:p></o:p></span></p> <div> <div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm = 0cm 0cm"> <p class=3D"MsoNormal"><b><span lang=3D"DE" style=3D"font-size:11.0pt;font-= family:"Calibri",sans-serif">Von:</span></b><span lang=3D"DE" sty= le=3D"font-size:11.0pt;font-family:"Calibri",sans-serif"> Sulliva= n, Matt <[email protected]> <br> <b>Gesendet:</b> Dienstag, 14. J=E4nner 2025 16:52<br> <b>An:</b> Alexander Griesser <[email protected]>; toasters@teapar= ty.net<br> <b>Betreff:</b> [EXT] RE: Unable to schedule service processor update</span= ><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></p> </div> </div> <p class=3D"MsoNormal"><span lang=3D"DE-AT" style=3D"font-size:11.0pt">&nbs= p;<o:p></o:p></span></p> <div style=3D"border:solid #9C6500 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt"> <p class=3D"MsoNormal" style=3D"line-height:12.0pt;background:#FFEB9C"><spa= n lang=3D"EN-US" style=3D"font-family:"Calibri",sans-serif;color:= #9C6500">ATTENTION:</span><span lang=3D"EN-US" style=3D"font-family:"C= alibri",sans-serif;color:black"> This email originated from outside of the organisation. Do not click on links or open attachments unl= ess you recognize the sender and know the content is safe </span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></= p> </div> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:12.0pt">&nbs= p;</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span>= </p> <div> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">Hi A= lexander,</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p>= </span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">Inst= alling SP Firmware from ONTAP would use a .zip file. The .tar file is= the one used when installing from the SP prompt.</span><span lang=3D"DE-AT= " style=3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">&nbs= p;</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span>= </p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">Down= load this one and give it a shot:</span><span lang=3D"DE-AT" style=3D"font-= size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt"><a h= ref=3D"https://mysupport.netapp.com/site/downloads/firmware/system-firmware= -diagnostics/download/SYSTEM/30804195_ontap/SP_FW_308-04195_11.11.zip">http= s://mysupport.netapp.com/site/downloads/firmware/system-firmware-diagnostic= s/download/SYSTEM/30804195_ontap/SP_FW_308-04195_11.11.zip</a></span><span = lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">&nbs= p;</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span>= </p> <div> <p class=3D"MsoNormal"><b><span lang=3D"EN-US" style=3D"font-size:12.0pt">M= att Sullivan</span></b><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p= ></o:p></span></p> <p class=3D"MsoNormal" style=3D"text-autospace:none"><span lang=3D"EN-US" s= tyle=3D"font-size:12.0pt;font-family:"Calibri",sans-serif">Accoun= t Technical Specialist</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt= "><o:p></o:p></span></p> <p class=3D"MsoNormal" style=3D"text-autospace:none"><span lang=3D"EN-US" s= tyle=3D"font-size:12.0pt;font-family:"Calibri",sans-serif">Civili= an Agencies</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:= p></span></p> <p class=3D"MsoNormal" style=3D"text-autospace:none"><span lang=3D"EN-US" s= tyle=3D"font-size:12.0pt;font-family:"Calibri",sans-serif">NetApp= U.S. Public Sector, Inc.</span><span lang=3D"DE-AT" style=3D"font-size:11.= 0pt"><o:p></o:p></span></p> </div> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">&nbs= p;</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span>= </p> <div> <div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm = 0cm 0cm"> <p class=3D"MsoNormal"><b><span lang=3D"EN-US" style=3D"font-size:11.0pt;fo= nt-family:"Calibri",sans-serif">From:</span></b><span lang=3D"EN-= US" style=3D"font-size:11.0pt;font-family:"Calibri",sans-serif"> = Alexander Griesser <<a href=3D"mailto:[email protected]">AGriesser@an= exia.com</a>> <br> <b>Sent:</b> Tuesday, January 14, 2025 12:23 AM<br> <b>To:</b> <a href=3D"mailto:[email protected]">[email protected]</= a><br> <b>Subject:</b> Unable to schedule service processor update</span><span lan= g=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></p> </div> </div> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">&nbs= p;</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span>= </p> <table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding= =3D"0" align=3D"left" width=3D"100%" style=3D"width:100.0%"> <tbody> <tr> <td width=3D"0" style=3D"width:.3pt;background:#A6A6A6;padding:5.25pt 1.5pt= 5.25pt 1.5pt"> </td> <td width=3D"100%" style=3D"width:100.0%;background:#EAEAEA;padding:5.25pt = 3.75pt 5.25pt 11.25pt;background:revert!important;border:revert!important;b= ottom:revert!important;color:revert!important;direction:revert!important;di= splay:revert!important;font-size:revert!important;height:revert!important;l= etter-spacing:revert!important;line-height:revert!important;margin:revert!i= mportant;opacity:revert!important;order:revert!important;outline:revert!imp= ortant;overflow:revert!important;padding:revert!important;position:revert!i= mportant;tab-size:revert!important;table-layout:revert!important;text-align= :revert!important;text-indent:revert!important;text-orientation:revert!impo= rtant;text-overflow:revert!important;text-transform:revert!important;top:re= vert!important;vertical-align:revert!important;visibility:revert!important;= white-space:revert!important;width:revert!important;word-break:revert!impor= tant;word-spacing:revert!important;writing-mode:revert!important;zoom:rever= t!important"> <div> <p class=3D"MsoNormal" style=3D"mso-element:frame;mso-element-frame-hspace:= 2.25pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-el= ement-anchor-horizontal:column;mso-height-rule:exactly"> <span style=3D"font-size:9.0pt;font-family:"Segoe UI",sans-serif;= color:#212121">You don't often get email from <a href=3D"mailto:[email protected]">[email protected]</a>. <a href= =3D"https://aka.ms/LearnAboutSenderIdentification"> Learn why this is important</a> </span><span style=3D"font-size:11.0pt"><o:= p></o:p></span></p> </div> </td> <td width=3D"75" style=3D"width:56.25pt;background:#EAEAEA;padding:5.25pt 3= .75pt 5.25pt 3.75pt;background:revert!important;border:revert!important;bot= tom:revert!important;color:revert!important;direction:revert!important;disp= lay:revert!important;font-size:revert!important;height:revert!important;let= ter-spacing:revert!important;line-height:revert!important;margin:revert!imp= ortant;opacity:revert!important;order:revert!important;outline:revert!impor= tant;overflow:revert!important;padding:revert!important;position:revert!imp= ortant;tab-size:revert!important;table-layout:revert!important;text-align:r= evert!important;text-indent:revert!important;text-orientation:revert!import= ant;text-overflow:revert!important;text-transform:revert!important;top:reve= rt!important;vertical-align:revert!important;visibility:revert!important;wh= ite-space:revert!important;width:revert!important;word-break:revert!importa= nt;word-spacing:revert!important;writing-mode:revert!important;zoom:revert!= important"> </td> </tr> </tbody> </table> <div> <p class=3D"MsoNormal"><span lang=3D"DE-AT" style=3D"font-size:12.0pt">&nbs= p;</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span>= </p> <table class=3D"MsoNormalTable" border=3D"1" cellspacing=3D"0" cellpadding= =3D"0" align=3D"left" style=3D"background:#F36D6D"> <tbody> <tr> <td style=3D"padding:7.5pt 7.5pt 7.5pt 7.5pt"> <p class=3D"MsoNormal" style=3D"mso-element:frame;mso-element-frame-hspace:= 2.25pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-el= ement-anchor-horizontal:column;mso-height-rule:exactly"> <b><span style=3D"font-size:12.0pt;font-family:"Arial",sans-serif= ;color:black">EXTERNAL EMAIL - USE CAUTION when clicking links or attachmen= ts </span></b><span style=3D"font-size:11.0pt"><o:p></o:p></span></p> </td> </tr> </tbody> </table> <p class=3D"MsoNormal" style=3D"margin-bottom:12.0pt"><span lang=3D"DE-AT" = style=3D"font-size:12.0pt"><br> <br> </span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></= p> <div> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">Hey = folks,</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></s= pan></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">&nbs= p;</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span>= </p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">I go= t a bunch of A220s here which I want to update to the latest SP firmware:</= span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">&nbs= p;</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span>= </p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New"">CLUSTER::*> system service-processor sho= w</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span><= /p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New""> &= nbsp; &nbs= p; IP &nbs= p; Firmware</span><span lan= g=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New"">Node &nb= sp; Type Status Configured &= nbsp; Version IP Address</span><span lang=3D"DE-AT" style=3D"fo= nt-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New"">------------- ---- ----------- ------------= --------- -------------------------</span><span lang=3D"DE-AT" style=3D"fo= nt-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New"">Node1 &= nbsp; BMC online true &= nbsp; 11.9P1 127.0.0.1</spa= n><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New"">Node2 &= nbsp; BMC online true &= nbsp; 11.9P1 127.0.0.2</spa= n><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New"">2 entries were displayed.</span><span lang= =3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">&nbs= p;</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span>= </p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">But = everytime I try to install the update from the Ontap prompt, I get the foll= owing message:</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p><= /o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">&nbs= p;</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span>= </p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New"">CLUSTER::*> system service-processor ima= ge update -node * -package SP_FW_308-04195_11.11.tar.gz</span><span lang=3D= "DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New""> </span><span lang=3D"DE-AT" style=3D"= font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New"">Note: Firmware update will need to reboot t= he SP on completion. If your console</span><span lang=3D"DE-AT" style=3D"fo= nt-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New""> connection i= s through the SP, it will be disconnected</span><span lang=3D"DE-AT" style= =3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New""> Do you want = to proceed with the firmware update ? {y|n}: y</span><span lang=3D"DE-AT" s= tyle=3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New""> </span><span lang=3D"DE-AT" style=3D"= font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New"">Error: command failed on node "Node1&q= uot;: Unable to schedule Service</span><span lang=3D"DE-AT" style=3D"font-s= ize:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-= family:"Courier New""> Proces= sor update.</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:= p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">&nbs= p;</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span>= </p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">The = only KB article I found for this issue is this one:</span><span lang=3D"DE-= AT" style=3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt"><a h= ref=3D"https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/BMC_upgrade_fails_wi= th_Error_command_failed__Unable_to_schedule_Service_Processor_update">https= ://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/BMC_upgrade_fails_with_Error_com= mand_failed__Unable_to_schedule_Service_Processor_update</a></span><span la= ng=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">&nbs= p;</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span>= </p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">I ca= n verify that the file is not corrupted (compared the MD5 sums) and I tried= to reboot the SP before the update, but all to no avail.</span><span lang= =3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">The = only way I can get the BMC firmware update installed is by using =93bmc upd= ate -f=94 directly on the bmc shell, but that=92s harder to automate.</span= ><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">&nbs= p;</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span>= </p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">Has = anyone ever stumbled upon that and has an idea?</span><span lang=3D"DE-AT" = style=3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">&nbs= p;</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span>= </p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">SP A= uto Updates are enabled, but they=92re not starting either =96 waited for a= day for them to do their job.</span><span lang=3D"DE-AT" style=3D"font-siz= e:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">&nbs= p;</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span>= </p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">Than= ks,</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span= ></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11.0pt">&nbs= p;</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span>= </p> <p class=3D"MsoNormal"><b><span lang=3D"EN-US" style=3D"font-size:9.0pt;fon= t-family:"Arial",sans-serif;color:black">Alexander Griesser</span= ></b><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:8.0pt;font-f= amily:"Arial",sans-serif;color:black">Head of Systems Operations<= /span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></p= > <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:8.0pt;font-f= amily:"Arial",sans-serif;color:black"> </span><span lang=3D"= DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"DE-AT" style=3D"font-size:9.0pt;font-f= amily:"Arial",sans-serif;color:black">ANEXIA Internetdienstleistu= ngs GmbH</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p><= /span></p> <p class=3D"MsoNormal"><span lang=3D"DE-AT" style=3D"font-size:8.0pt;font-f= amily:"Arial",sans-serif;color:black"> </span><span lang=3D"= DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"DE-AT" style=3D"font-size:8.0pt;font-f= amily:"Arial",sans-serif;color:black">E-Mail: <a href=3D"mailto:[email protected]"><span style=3D"color:#0563C1">AGrie= [email protected]</span></a> </span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></= p> <p class=3D"MsoNormal"><span lang=3D"DE-AT" style=3D"font-size:8.0pt;font-f= amily:"Arial",sans-serif;color:black">Web: <a href=3D"https://urldefense.com/v3/__https:/www.anexia.com/__;!!Nhn8V6BzJ= A!XnuOkY6qYG6gz0ANzoPpuO8W4-q5D1qxXJYkIGThzweU3vQ24Y9u-WFtv_SZtc7qJ0x48_Azb= nmYaKkPg_WfJw$"> <span style=3D"color:#0563C1">https://www.anexia.com</span></a> </span><spa= n lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"DE-AT" style=3D"font-size:8.0pt;font-f= amily:"Arial",sans-serif;color:black"> </span><span lang=3D"= DE-AT" style=3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"DE-AT" style=3D"font-size:8.0pt;font-f= amily:"Arial",sans-serif;color:#595959">Anschrift Hauptsitz Klage= nfurt: Feldkirchnerstra=DFe 140, 9020 Klagenfurt</span><span lang=3D"DE-AT"= style=3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"DE-AT" style=3D"font-size:8.0pt;font-f= amily:"Arial",sans-serif;color:#595959">Gesch=E4ftsf=FChrer: Alex= ander Windbichler</span><span lang=3D"DE-AT" style=3D"font-size:11.0pt"><o:= p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"DE-AT" style=3D"font-size:8.0pt;font-f= amily:"Arial",sans-serif;color:#595959">Firmenbuch: FN 289918a | = Gerichtsstand: Klagenfurt | UID-Nummer: AT U63216601</span><span lang=3D"DE= -AT" style=3D"font-size:11.0pt"><o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"DE-AT" style=3D"font-size:11.0pt">&nbs= p;<o:p></o:p></span></p> </div> </div> </div> </div> </div> </div> </div> </div> </body> </html> --_000_PR3PR09MB53932B6751AAAAFE7B852944B8182PR3PR09MB5393eurp_-- --===============5025843372827581171== Content-Type: text/plain; charset="us-ascii" MIME-Version: 1.0 Content-Transfer-Encoding: 7bit Content-Disposition: inline _______________________________________________ toasters mailing list -- [email protected] To unsubscribe send an email to [email protected] --===============5025843372827581171==--